Datacenter Network Engineer

About the job

A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief.

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions.

Tata Consultancy Services (Malaysia) Sdn Bhd, an MSC Status company established since 2003 has been serving various Malaysian customers from various industries across Banking & Financial Services, Telecommunications, Oil & Gas, Airlines, Healthcare, GLCs and many more.

Role: Datacenter Network Engineer

Hiring Type: 1 year contract

Location: Technology Park Bukit Jalil

Work mode: Normal Hours - Fully Onsite

Primary Duties & Responsibilities:

• Own end-to-end L2 network operations (incident, problem & change management)
• Act as primary escalation points for major incidents and critical outages
• Ensure SLA / KPI adherence and drive service improvements
• Lead daily operations calls, reviews, and reporting governance
• Drive root cause analysis (RCA) and implement preventive actions for key outages
• Coordinate with L1, L3, vendors, and cross-functional teams
• Manage team workload, prioritization, and task allocation
• Ensure process compliance (ITIL) and audit readiness
• Drive automation, documentation, and knowledge management
• Provide stakeholder communication & status reporting
• Provide expert support for routing & switching (BGP, OSPF, MPLS, VLANs, etc.)
• Troubleshoot complex data network issues and performance bottlenecks
• Support design validation & implementation for network changes
• Periodic managed device health check ups governance
• Change implementation to maintain SoW stated IOS and device compliance versions
• Proactive risk management with possible mitigations
• Extensive OEM coordination proactively for managed product life cycle management
• Work on LAN/WAN, SD-WAN, VPN, firewall coordination with SME’s in team
• Conduct deep-dive RCA for recurring incidents and top – talker analysis
• Result orientation on recurrence INC reduction
• Monitoring noise reduction
• Effective in event correlation and logics enablement with tools team
• Review configs and ensure network optimization & stability
• Support capacity planning & network enhancements in line with business and stakeholder needs
• Mentor L1 teams with technical guidance
• SOP / knowledge articles and documentation reviewer for seamless team operations
• Inventory periodic review and CMDB coordination with respective team
• Active participant with business and customer BCP team and periodic BCP and DR drill, documentation of outcome
• Experience and Flexibility to support On-Call and critical outage handling skills

Must have

• Min 4 years experience as Network Engineer
• Extensive hands on experience in firewall, Cisco ACI, load balancer, Aruba, Palo Alto
• Must open to work in office

Good to have

• ITIL process knowledge and foundation certified
• Experience and good knowledge with infra monitoring tools (SolarWinds, etc.)
• Automation exposure and transformation mindset and adoptability for any automation initiatives
• Strong stakeholder communication in business language
• Documentation & reporting discipline

Thank you for your interest in applying for this position with TCS. All applicants who meet the requirements will be considered equally and fairly for employment. We will review your application and will get back to you if we are considering your interest in this opportunity.