Datacenter Site Lead

About the role

Independently responsible for one or more data centers, leading performance analyses across key operational areas and proactively monitoring facility health to implement significant enhancements. Drives process improvements by partnering across functions and regions, leads on-the-ground teams in incident resolution, manages escalated technical issues, and utilizes advanced automation and monitoring tools to mitigate risks. Maintains an up-to-date knowledge base, executes incident management protocols, and conducts root cause analysis to improve operations. Oversees new region builds and expansions, serves as the main liaison for expansion projects, and provides oversight for installations, repairs, inventory, and logistics—directing component upgrades and infrastructure changes to optimize data center efficiency and stability.

Key responsibilities

• Independently responsible for at least one and occasionally multiple Data Centers
• Lead performance trend analyses related to capacity, temperature, availability, cleanliness, and other aspects; identify significant patterns and suggest operational improvements
• Proactively monitor facility health at all times (power, cooling, security) and develop and implement major enhancements
• Partner across functions and regions to identify, measure, and improve processes in alignment with industry best practices
• Lead on-the-ground resources to resolve incidents and perform accurate communication on execution
• Oversee and provide support for escalated complex technical issues
• Triage and/or escalate issues, and implement advanced automation, scheduling, and monitoring tools to mitigate potential problems
• Identify, document, and validate issues, processes, and solutions, ensuring the data center knowledge base is comprehensive and up-to-date
• Perform Root Cause Analysis (RCA) following crises or incidents, and update documentation to capture process improvements
• Lead and oversee new region builds and expansion activities, both onsite and remotely

About you

• Ability to manage and coordinate moderately complex tasks, monitoring timelines and deliverables
• Ability to efficiently delegate, monitor, and prioritize work across multiple projects
• Ability to collaborate across the organization to align on expectations and achieve shared objectives
• Ability to identify and address moderately complex issues by analyzing a wide range of data and information
• Proactively escalate unresolved or critical issues with thorough assessment and suggest potential solutions
• Pursue learning opportunities to expand knowledge and skills in new areas and stay abreast of latest industry trends and best practices
• Ability to develop ideas, recommend updates, and collaborate on implementation of process improvements
• Ability to contribute to talent development pipeline by participating in candidate interviews and assessing candidates