Datacenter Technician

Data Center Technician (Breakfix)

Location: Amsterdam, Netherlands

Job Type: Full-time, Site-Based

Salary: €35,000 – €52,000 per annum (Dependent on Experience) + 33% Shift Allowance

Hours: Days & Nights 4/4 – 33 hours per week

European travel required for the first 2 months

Role Overview

We are seeking an experienced Junior and Lead Data Center Break/Fix Technicians to join our operations team in Amsterdam, supporting mission-critical data centre environments. The successful candidate will be responsible for diagnosing, repairing, replacing, and validating enterprise server, storage, and networking hardware across customer environments.

This is a hands-on technical role focused on hardware diagnostics, break/fix activities, and incident resolution within live production data centres. While some installation and Smart Hands support is required, the primary responsibility is ensuring customer infrastructure is restored quickly and efficiently through expert hardware troubleshooting and repair.

During the initial onboarding period (approximately the first two months), the successful candidate will travel extensively across Europe to support customer deployments, receive technical training, and become familiar with operational procedures and customer environments. Following this period, the role will be permanently based in Amsterdam.

Key Responsibilities

Hardware Break/Fix & Diagnostics

Diagnose and resolve hardware faults on enterprise servers, storage platforms, and network equipment.

Replace field-replaceable units (FRUs), including:

Hard drives (HDD/SSD)

Memory (DIMMs)

CPUs

Power supplies

RAID controllers

Motherboards

Fans

Network interface cards (NICs)

Fibre Channel and Ethernet adapters

Other server components

Perform hardware diagnostics, POST analysis, BIOS/UEFI configuration, firmware verification, and fault isolation.

Validate repaired systems through functional testing before returning equipment to production.

Escalate complex hardware faults where required while maintaining ownership through to resolution.

Work to strict SLA targets for hardware incident response and resolution.

Data Centre Operations

Respond to hardware incidents and service requests within agreed SLAs.

Perform equipment installations, replacements, upgrades, relocations, and decommissioning.

Support server refresh programmes and hardware lifecycle management.

Carry out controlled power cycling and equipment recovery procedures.

Provide Smart Hands support for customers and internal engineering teams.

Follow change management procedures within live production environments.

Rack & Infrastructure Support

Perform rack and stack of enterprise servers, storage, and networking equipment.

Install, replace, and terminate structured copper and fibre cabling.

Install, replace, and troubleshoot PDUs (Power Distribution Units).

Install and support network switches and routers during infrastructure deployments.

Maintain high standards of cable management and rack presentation.

Update rack elevations and infrastructure documentation following equipment changes.

Asset & Spare Parts Management

Manage onsite spare parts inventory.

Receive, inspect, and book in replacement hardware.

Track failed components through RMA processes.

Maintain accurate asset records and service documentation.

Coordinate hardware returns and warranty replacements.

Customer Support

Act as the onsite technical representative for hardware support activities.

Provide timely updates to customers and internal engineering teams.

Produce detailed service reports and maintain accurate ticket updates.

Escalate incidents appropriately while maintaining excellent customer communication.

Health & Safety

Follow all Health & Safety procedures within critical environments.

Work safely around live production infrastructure.

Maintain a clean and organised work area.

Report hazards and incidents in accordance with company procedures.

Candidate Requirements

Minimum 4 years' experience supporting enterprise, hyperscale, or colocation data centres.

Strong experience performing enterprise server hardware break/fix.

Proven experience diagnosing hardware failures within live production environments.

Excellent knowledge of Dell, HPE, Lenovo, Cisco, Supermicro, or equivalent enterprise hardware.

Experience replacing server components including motherboards, CPUs, memory, storage, power supplies, RAID controllers, NICs, and other FRUs.

Strong understanding of RAID, BIOS/UEFI, firmware management, and hardware diagnostics.

Hands-on experience with rack and stack installations.

Experience with structured copper and fibre cabling.

Experience installing and replacing PDUs.

Familiarity with network switches and routers.

Experience providing Smart Hands support within enterprise data centres.

Experience working within SLA-driven service environments.

Strong fault-finding and analytical skills.

Experience using ticketing and IT service management systems.

Excellent customer service and communication skills.

Fluent in English.

Willingness to travel extensively across Europe during the first two months.

Valid passport with unrestricted European travel.

Flexibility to participate in shift work, on-call support, and occasional out-of-hours maintenance.

Preferred Qualifications

Experience supporting hyperscale or colocation data centres.

Experience supporting NVIDIA GPU infrastructure or AI/HPC environments.

Experience with HP/HPE enterprise server hardware.

Vendor certifications (Dell, HPE, Lenovo, Cisco, Supermicro, Juniper, Arista, or similar).

CompTIA Server+.

ITIL Foundation.

Experience with enterprise server diagnostic tools.

Full driving licence.

Benefits Package

Shift Allowance: 33%

Pension: 16% employer contribution

Training Allowance: £1,500 per year

Holiday: 25 days annual leave

Mileage: 25C per mile

Tax-Free Allowance: €8 per day

Annual Salary Increase: 2.6% every July

Flights, accommodation and travel expenses fully covered for business travel.

Daily subsistence allowance during European travel.

Ongoing technical and vendor training.

Opportunity to work within leading enterprise, hyperscale, AI and colocation data centres across Europe.

Clear career progression within a growing international data centre services organisation.