Datacenter Technician

Job Title: Data Center Technician

Location: New Albany, Ohio - Onsite

Duration: 12 months

Core responsibilities

• Perform hardware break-fix: DIMM, disk, SFP/transceiver, cable, and power-supply replacements per implementation plans

• Execute scheduled changes — power pulls/cycles, device decommissions and unracks, server installs and racking — following the documented change/decom process

• Work ServiceNow change tasks (CTASKs): follow the implementation plan, leave accurate work notes, and close out tasks

• Escort and support vendor field engineers (e.g., IBM, Oracle) during break-fix and installs

• Respond to environmental/power alerts (PowerIQ/Sunbird) and physical infrastructure issues overnight

• Handle secure media and grey-space work per physical-security procedures (badge/DIRAK access, media destruction/salvage handling)

• Send the daily shift/change summary to leadership

Required

• Prior data center/hardware operations experience (rack-and-stack, structured cabling, component replacement)

• Comfort executing and documenting changes in ServiceNow (or equivalent ITSM)

• Able to work overnights independently and make sound judgment calls under limited supervision

• Physical requirements: lifting equipment, ladder work, extended time on the floor

Preferred

• Cisco/network hardware familiarity; DCIM tooling (Sunbird); basic scripting

• Experience in a change-controlled / CAB environment

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