Datacenter Technician

Role: Datacenter Field Operations Technician

Location: New Albany, OH — (Onsite)

Type : Contract

Coverage: 24×7 across three 8-hour shifts.

Available shifts:

• Day: 07:00–15:00 ET

• Swing: 15:00–23:00 ET

• Graveyard: 23:00–07:00 ET

Pattern: 5 days on / 2 days off; 40 hrs/week

About the Role

We are hiring Datacenter Field Operations Technicians to support a global hyperscaler at a major US data-center campus in New Albany, Ohio.

This is a hands-on troubleshooting and break-fix role focused on diagnosing and repairing physical-layer network issues, executing preventive and corrective maintenance, and partnering closely with provisioning crews to keep AI-infrastructure builds and operations on track.

You will be part of a 24×7 on-site team working closely with engineering, facility, and supply-chain partners.

Coverage Model:

• Shift-based

• Rotating shifts (Days/Nights) with on-call requirements

• Extended shift capability during surge/ramp periods

Required Qualifications

Technical Skills

Structured Cabling

• Expert-level copper and fiber optic cable installation

• Cat6A, OM4, OS2, MPO/MTP

Fiber Optics

• Splicing

• Termination

• OTDR testing

• Cleaning

• Connector inspection using microscope

Rack & Stack

• Data center rack installation

• Cable management

• Labeling standards

Hardware Handling

• Network switch/router installation

• Line card insertion

• Optics installation

• ESD compliance

Testing Tools

• OTDR

• Optical power meter

• VFL

• Loopback adapters

• Cable certifiers

Physical Layer Troubleshooting

• Identify and resolve connectivity issues at Layer 1

• Light levels

• Fiber breaks

• Bad connectors

Ticketing Systems

• Ability to use workflow management tools for ticket tracking and closure

Liquid Cooling Systems

• Familiarity with AALC rack systems, hose connections, and valve operations preferred

Experience

• 2–5 years of experience in data center cabling, network hardware installation, or telecommunications

• Hands-on experience with fiber optic installation and testing in enterprise/hyperscale environments

• Experience with large-scale rack deployment projects (50+ racks)

• Familiarity with data center environments, including hot/cold aisle, raised floor, and overhead cable tray

• Experience working with liquid-cooled rack systems (AALC) preferred

• Experience with barcode scanning and asset management workflows preferred

Preferred Qualifications

• BICSI certification (Installer, Technician) or equivalent

• OSHA 10/30 certification

• Experience in hyperscale data-center environments — multi-tenant or campus-scale

• Familiarity with DCIM and ticketing tools used for asset, fault, and maintenance tracking

• Background in either telecom carrier ops or large enterprise network repair

Compensation: Shift differentials apply for Swing and Graveyard shifts per company policy.

On-call: Field Ops technicians may be asked to support emergency response outside scheduled hours on a rotating basis.

Physical Requirements

• Ability to lift 50+ lbs repeatedly

• Comfortable working at height (personnel lifts, ladders) and in confined spaces, hot aisles, and active electrical environments with appropriate PPE

• Ability to work in warm environments (data halls, 75–85°F)

• Standing/walking for 10–12 hour shifts

• Fine motor skills for connector cleaning and optics handling

• Ability to wear required PPE for extended periods

Soft Skills

• Attention to detail (cable routing, labeling, connector cleanliness)

• Ability to work in team-based shift environment

• Self-motivated — able to manage workload from ticket queue independently

• Safety-first mindset

• Clear communication for shift handoff/passdown

Core Responsibilities

1. Rack Activity Services

• Execute rack turn-up activities: rack receiving, unpacking, rack/stack, cabling, energization

• Perform network cable installation for compute racks, including:

o Front-end (FE) cabling to fabric switches

o Back-end (BE) cabling to spine/aggregation switches

o Goalpost cable routing and dressing

• Execute rack turn-down and decommissioning

• Support rack redeployment and relocation activities

• Process pre-integrated rack receiving, inspection, and final connectivity

• Use Ticketing Platform for workflow management and ticket closure via Action Mode

• Support Air Assisted Liquid Cooling rack network cabling

2. Circuit QA/QC & Testing

• Perform loopback testing on all network circuits post-installation

• Execute fiber continuity testing using OTDR, power meter, and VFL

• Conduct PON (Passive Optical Network) passive testing and validation

• Perform cable cleaning using fiber optic cleaning procedures (IBC cleaner, cassette cleaners)

• Identify and document circuit failures for remediation

• Support mid-box (testing solution) deployment and validation

• Conduct as-built documentation audits and equipment placement verification

3. Break / Fix & Repair

• Diagnose and repair failed network circuits (copper and fiber)

• Replace faulty network hardware (switches, linecards, optics, cables) per MOP

• Execute transceiver/pluggable optics replacement following ESD procedures

• Troubleshoot physical layer issues: light levels, connector issues, cable damage

• Coordinate RMA processes for defective hardware

• Perform hot-swap procedures on production equipment per priority level SLAs:

o P0: Critical — immediate response

o P1–P3: High to Medium — within SLA timer

o P4–P7: Standard — business hours

4. Operations & Maintenance

• Perform Inside Plant Preventative Maintenance (ISPM) per schedule

• Conduct fiber cleaning campaigns in data halls

• Support goalpost cable dressing and redressing activities

• Execute power QA support (tap box operations) during new builds

• Provide third-party vendor oversight and escorting

• Maintain tools, equipment, and workspace cleanliness per EHS standards

5. Safety & Compliance

• Comply with client Data Center EHS Management System

• Follow Lock-Out/Tag-Out (LOTO) procedures for all energized work

• Wear appropriate PPE (ESD wrist straps, safety glasses, hard hat in construction areas)

• Use personnel lifts safely (daily inspections, harness requirements)

• Report safety concerns and near-misses immediately

• Maintain ESD compliance during all optics/hardware handling

6. Cross-Functional Coordination

• Partner with Provisioning Technicians on rack turn-up and fault closure

• Interface with Facility Operations, Regional/Site PMs, and supply-chain teams

• Document maintenance activity, fault diagnosis, and resolution in tracking systems