Datacom Exper Engineer (CCIE / HCIE Certified)

About the role

Responsible for operation and maintenance of datacom product. Handling telecommunication customer support project large scope and high quality. Strong teamwork and leading team member, interface communication with customer, and coordination with Back Office team.

Key responsibilities

• Perform discovery to understand customer goals and challenges
• Work independently to identify all technical issues and mitigate issues and risks, ensuring customer's expectation
• Debug, analyze, tackle, and root cause technical issues; drive issues to closure with improvement, optimization, and preventive measures
• Ensure project deliverable and scope within standard Service Level Agreement
• Coordinate and manage weekly, monthly and daily status reports to customer and higher management

About you

• Bachelor Degree in Telecommunication Engineering, Electrical Engineering, or related major
• 5+ years working as team leader or supervisor in data communication project delivery or project maintenance
• Advance knowledge of networking router, switch, firewall, security, transport technology, and enterprise infrastructure
• Mandatory to have CCIE (Cisco Certified Internetwork Expert) or HCIE (Huawei Certified ICT Expert) Datacom certification
• Fluent in English
• Able to work in multicultural and fast changing environment
• Positive attitude, independent, self-driven, self-motivated and good coordination skills