(Davao) Technical Support – Tech, Sales and Chat

Job Summary

We are looking for motivated and customer-oriented individuals to provide technical assistance, sales support, and customer service through chat. The successful candidates will resolve technical concerns, assist customers with products and services, and ensure a positive customer experience.

Job Responsibilities

• Technical Support: Troubleshoot technical issues and guide customers through step-by-step solutions.
• Sales Support: Answer product inquiries, recommend suitable products or services, and identify sales opportunities.
• Chat Support: Handle customer inquiries through live chat and provide accurate, timely responses.
• Maintain customer records and document interactions.
• Escalate complex issues to the appropriate department.
• Meet customer satisfaction, quality, and productivity targets.

Qualifications

• Senior High School graduate or equivalent; college level or graduate is an advantage.
• BPO, technical support, sales, or chat support experience is an advantage.
• Good English communication skills, especially written English for chat support.
• Basic computer skills and problem-solving abilities.
• Customer-focused, adaptable, and willing to learn.
• Willing to work onsite in Davao City and on shifting schedules.