Day Spa Receptionist

About us

Bella Mama Spa and Wellness Centre is a premier day spa and wellness destination located in the heart of Auckland CBD. We are dedicated to providing our clients with exceptional spa treatments, wellness services and a sanctuary for relaxation and rejuvenation. Our team is passionate about delivering outstanding customer service and creating a tranquil environment where guests can escape the hustle and bustle of city life. We pride ourselves on our professional standards, attention to detail and commitment to excellence in all aspects of our business.

About the role

We are seeking a friendly and organised Day Spa Receptionist to join our team on a part-time basis at our Auckland CBD location. As the first point of contact for our clients, you will play a vital role in creating a welcoming and professional atmosphere whilst managing the smooth operation of our reception area. This position is essential to ensuring our guests have a memorable experience from the moment they arrive. You will be responsible for managing bookings, handling enquiries and supporting the overall functionality of the spa.

What you'll be doing

• Greeting clients warmly and professionally upon arrival, ensuring they feel welcomed and valued
• Managing appointment bookings via phone, email and in-person, maintaining an accurate and up-to-date schedule
• Processing client payments using our point-of-sale system and handling cash transactions accurately
• Responding to client enquiries regarding services, treatments, pricing and availability in a knowledgeable and helpful manner
• Maintaining detailed client records and managing client databases to support personalised service delivery
• Coordinating with therapists and spa staff to ensure smooth scheduling and efficient service delivery
• Promoting spa packages, special offers and wellness services to enhance client experience and drive revenue
• Maintaining the reception area in a clean, organised and aesthetically pleasing condition
• Handling administrative tasks including filing, correspondence and general office duties
• Supporting the team with other duties as required to ensure the spa operates efficiently

What we're looking for

• Previous experience working in a spa, salon, hospitality or customer-facing service environment
• Excellent communication and interpersonal skills with a natural ability to build rapport with clients
• Strong organisational and time-management abilities, with the capacity to manage multiple tasks simultaneously
• Proficiency in using booking systems, point-of-sale software and general computer applications
• A professional appearance and demeanour that reflects our spa brand and values
• Attention to detail and accuracy, particularly when managing schedules and financial transactions
• A calm, patient disposition with the ability to handle enquiries and resolve issues professionally
• Flexibility and adaptability in a fast-paced environment
• Knowledge of spa treatments and wellness services is advantageous but not essential as training will be provided
• Weekend availability required (Saturday and/or Sunday shifts are part of the regular schedule)

What we offer

Bella Mama Spa and Wellness Centre is committed to creating a supportive and positive work environment where our team members feel valued and appreciated. We offer a range of benefits designed to support your wellbeing and professional development:

• Discounted or complimentary spa treatments and wellness services for staff members
• A supportive and collaborative team culture where your contributions are recognised
• Flexible part-time working arrangements that can be tailored to suit your lifestyle
• Ongoing training and development opportunities to enhance your skills and knowledge
• A professional, serene working environment that promotes wellbeing
• Employee discounts on wellness products and services

Apply now

If you are a customer-focused professional with a passion for wellness and a commitment to delivering excellent service, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be an ideal fit for the Bella Mama Spa and Wellness Centre team. Join us and become part of a business dedicated to helping our clients feel their best.