Benefits:

• 401(k)
• Competitive salary
• Free food & snacks
• Paid time off
• Training & development

Daytime Dispatcher – Vehicle Releases & Operations Support

Parking & Towing Enforcement | Austin, TX

Schedule: Monday–Friday | 8:00 AM – 4:00 PM

About Us

Parking & Towing Enforcement is a 24/7 towing and vehicle storage operation based in Austin, TX. We work with law enforcement, apartment communities, businesses, shopping centers, and motorists to keep properties clear and vehicles moving.

Position Overview

If you can spot a make and model just by the headlights, you're probably going to feel right at home here.

We're hiring a detail-oriented, bilingual (English/Spanish) Daytime Dispatcher to join our operations team. This position works Monday through Friday, 8:00 AM to 4:00 PM, and involves processing impounded vehicle releases, assisting customers, coordinating with tow truck drivers, maintaining accurate vehicle records, and supporting daily towing operations.

This is a hands-on position that combines customer service, dispatching, administrative work, and operations support. While dispatchers handle a wide range of responsibilities across all shifts, daytime operations typically involve a higher volume of vehicle releases and customer interactions, alongside incoming impounds, dispatch calls, and general operational needs.

Some days involve a steady flow of customers picking up vehicles, while others require juggling phone calls, release paperwork, driver coordination, incoming impounds, and unexpected operational needs. Responsibilities can shift throughout the day depending on call volume, city events, weather, and overall company activity.

You'll frequently interact with customers who may be frustrated or upset about having their vehicles towed, so patience, professionalism, confidence, and strong conflict de-escalation skills are essential.

If you're organized, comfortable multitasking, good with people, and enjoy working in a fast-paced environment where no two days are exactly alike, this could be a great fit.

Key Responsibilities

Vehicle Releases & Customer Service

Process impounded vehicle releases in accordance with Texas Vehicle Storage Facility (VSF) regulations.

Assist customers in person and over the phone with vehicle retrieval, fees, documentation, and release requirements.
Verify identification, proof of ownership, and other required release documentation.
Collect and process payments accurately.
Maintain accurate vehicle release records, receipts, and supporting documentation.
Handle difficult customer interactions professionally and de-escalate conflicts when necessary.
Explain company policies, towing procedures, and applicable fees clearly and confidently.

Daily Operations & Dispatch Support

Answer incoming calls from vehicle owners, property managers, businesses, law enforcement, and motorists.

Coordinate with tow truck drivers regarding vehicle pickups, deliveries, releases, and operational needs.
Dispatch tow trucks based on urgency, location, and driver availability.
Assist with roadside service inquiries and convert qualified calls into confirmed towing jobs.
Process incoming impounds and accurately enter vehicle information into company systems.
Enter and update dispatch records, vehicle information, and activity logs in company databases.
Communicate with management and field personnel to keep daily operations organized and efficient.
Assist with resident parking permits, property management requests, and other parking enforcement operations.
Perform general office duties, paperwork, filing, and administrative support as needed.

Qualifications

Bilingual – English / Spanish REQUIRED.

Must be able to pass the Texas Department of Licensing & Regulation (TDLR) required background check, pre-employment drug testing, and random drug testing.

Active VSF Employee License preferred (but not required to apply).
Experience in dispatching, vehicle storage facilities, customer service, or administrative operations preferred.
Strong communication skills and the ability to remain professional when dealing with upset or frustrated customers.
Comfortable handling payments, verifying documents, and maintaining accurate records.
Strong organizational skills with the ability to manage multiple tasks and interruptions throughout the day.
Tech-savvy, detail-oriented, and comfortable learning multiple software systems.
Dependable, punctual, and able to work independently while supporting a team.
Reliable transportation to and from work.

Why Join Us

• Consistent weekday schedule: Monday–Friday, 8:00 AM – 4:00 PM Paid training
  Fast-paced, supportive, and professional team environment
  Healthcare, 401(k), paid time off, sick days, and personal days
  Opportunities for growth into leadership and management roles
  Hands-on experience in towing, vehicle storage, and transportation operations

Equal Opportunity Employer

LGBTQ+ individuals, People of Color, and Veterans are strongly encouraged to apply. We are an equal opportunity employer.