DBC Operations Manager

Training and Marketing Professionals Inc. is looking for (1) DBC Operations Manager

• Well known Telecommunications Company (Globe Telecommunications-Mynt)
• With strong career development programs

Overview

• Oversees the end-to-end daily processes for disbursements, billing, and collections. This role ensures the accuracy and integrity of data, maintains key performance indicators (KPIs), and acts as a primary liaison between the Finance COE and business entities to streamline operations and drive process improvements.

Skills and Qualifications:

• Must be a Bachelor’s Degree graduate, preferably in Finance, Accounting, Business, or any of its equivalent.
• Minimum 5 years of experience in billing, collections, and disbursement management.
• Solid understanding of accounting principles and financial controls. Excellent communication, interpersonal, and analytical skills, with a strong attention to detail and the ability to manage multiple deadlines.
• Proficient in ERP and accounting software (e.g., SAP, Oracle, QuickBooks), MS Office applications.
• Amenable to fully work on-site in BGC, Taguig.

Responsibilities:

• Work closely with cross-functional business units to identify bottlenecks in the disbursement, billing, and collection cycles. Recommend and implement practical process efficiencies, standardization, and automation to smooth out workflows and reduce processing time.
• Analyze unit performance data to spot trends, forecast workflow volumes, and identify areas for improvement. Prepare and review accurate financial reports that give clear visibility into daily operations and support decision-making.
• Maintain and regularly update performance dashboards for disbursements, billing, and collections. Track unit KPIs, compare actual results against targets, and highlight gaps to keep operations on track and address issues early.
• Partner with technical and IT teams during system upgrades or fixes. Support these enhancements by preparing relevant test data, coordinating User Acceptance Testing (UAT) for the team, and ensuring the final solutions meet everyday business needs and improve operational efficiency.
• Ensure all disbursement, billing, and collection activities comply with internal financial controls, company policies, and regulatory standards. Support internal and external audits, providing necessary data and assisting in the resolution of any audit findings.
• Consolidate and escalate complex billing disputes, difficult collection accounts, and critical vendor payment issues. Work directly with internal stakeholders, vendors, and clients to resolve high-level issues that require intervention.
• Develop, maintain, and regularly update Standard Operating Procedures (SOPs) for the department. Ensure all process changes are documented and that the team is properly updated workflows and compliance standards.

HOW TO APPLY? FOLLOW THE INSTRUCTIONS BELOW!
Please send or submit your updated resume or CV to [email protected] and [email protected]
Subject Format: DBCOM - Last Name, First Name

Job Types: Fixed term, Temporary
Contract length: 5-6 months

Pay: Php73,000.00 - Php78,000.00 per month

Benefits:

• Company Christmas gift
• Company events

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Billing: 5 years (Required)
• Collections: 5 years (Required)
• Finance, Accounting or bank reconciliation: 3 years (Required)
• Disbursement management: 5 years (Required)
• ERP systems: 3 years (Required)
• Accounting software: 3 years (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person