DC Operations Manager - eCommerce

TFG’s Riverfields Distribution Centre (DC) is a critical enabler of our growing eCommerce business, delivering exceptional service, speed and operational excellence to our customers. We are looking for an experienced DC Operations Manager to lead and optimise end-to-end distribution centre operations, ensuring efficient fulfilment, inventory management, people leadership, safety, and service delivery across our eCommerce operation. The successful candidate will work closely with Supply Chain, Planning, Transport, Systems, Merchandising and Store Operations teams to drive operational performance, continuous improvement and customer satisfaction. This role requires a strong operational leader with proven distribution centre management experience, the ability to lead large teams, manage complexity in a fast-paced environment and deliver sustainable operational efficiencies while maintaining excellent service levels

Responsibilities

• Lead and manage all operational activities within the Riverfields eCommerce Distribution Centre.
• Ensure the safe, efficient and cost-effective receipt, storage, inventory management, picking, packing and dispatch of customer orders.
• Deliver operational excellence and achieve productivity, service and performance targets.
• Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Foster and maintain a high-performance culture aligned with TFG’s strategic objectives.
• Provide operational leadership across warehousing, fulfilment, inventory management and people management functions.
• Ensure compliance with all safety, quality, governance and regulatory standards.
• Oversee inventory accuracy and effective stock management practices.
• Lead, develop and motivate teams to achieve operational goals and business objectives.
• Support the continued growth, scalability and optimisation of TFG’s eCommerce operations.

Qualifications

• 8-10 years’ experience within supply chain, warehousing, logistics or distribution centre operations.
• At least 5 years’ leadership experience managing large operational teams within a high-volume distribution centre environment.
• Experience within eCommerce fulfilment operations would be highly advantageous.
• Strong understanding of warehouse management systems (WMS), inventory control and operational reporting.
• Demonstrated experience managing productivity, service level agreements, labour planning and operational budgets.
• Experience driving continuous improvement initiatives using Lean, Six Sigma or similar methodologies.
• Sound knowledge of health and safety regulations and distribution centre compliance requirements.
• Proven ability to manage multiple stakeholders across operational and support functions.
• Strong analytical and problem-solving capability with the ability to make data-driven decisions.
• Excellent communication, leadership and people development skills.
• Advantageous: As we have Deaf employees within the organisation, an interest in and ability to learn South African Sign Language (SASL) would be advantageous and would support effective communication and workplace inclusion.
• Ability to perform effectively in a fast-paced, customer-focused environment.
• A relevant degree or diploma in Supply Chain, Logistics, Operations Management, Industrial Engineering or related field.

Key Competencies

• Supply chain and distribution management.
• Operational leadership and execution.
• People leadership and talent development.
• Customer-centric thinking.
• Analytical thinking and problem-solving.
• Planning and prioritisation.
• Continuous improvement mindset.
• Stakeholder management and collaboration.
• Financial and commercial acumen.
• Ability to perform under pressure in a fast-paced environment.
• Strong focus on safety, quality and operational governance.
• Ability to balance service, cost, productivity and operational excellence.

Behaviours

• Rebounding from setbacks and adversity when facing difficult situations.
• Forms, develops and leads a group of individuals toward the achievement of a common team objective
• Creates an environment that fosters and nurtures a culture of creativity which drives success
• Consistently makes timely, well-rounded and informed decisions
• Inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Takes accountability and ensures others are held to account on agreed-upon performance targets
• Interprets and simplifies complex and contradictory information when resolving organisational problems
• Effectively adjusts their behaviour, approach, and decision-making based on the situation
• Thinks and plans strategically, focusing on the long-term goals and objectives of the organization.

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.