DC Site Operations Specialist

About the role

Manages and services large scale 'in-country' data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts.

Key responsibilities

• Supports the organisation's data centre services through active 24x7 monitoring of the infrastructure
• Acts as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA
• Documents and updates accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc
• Delivers ITIL compliance process conformance for incident, problem and change management
• Ensures effective implementations of safety, security and customer support policy and procedures
• Coordinates and provides support to contractors and vendors as well as inspecting completed work
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services
• Participates and supports internal and external audits for internal stakeholders and customers
• Generates accurate and regular reports when required

About you

• Minimum Diploma in Computing/Electrical/Mechanical Engineering or related field
• ITE Certificate or equivalent in Computing/Electrical/Mechanical
• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
• Possess general knowledge of M&E and Network Critical Infrastructure
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc
• Meticulous team player with the ability to work under pressure in a fast-paced environment
• Excellent verbal and written English & Bahasa
• Computer Proficiency - MS Office - Outlook, Excel, Word & PowerPoint
• Open to rotating shifts and capable of adapting to different schedules
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary

About us

Our client is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam.