DC Supervisor

About Us

Tredz is a leading UK online cycling specialist retailer, supporting riders nationwide with everything they need to get moving. From our Swansea base, we operate Contact, Support and Distribution Centres, alongside specialist stores in Swansea and Cardiff.

It’s an exciting time to join us, we’re into our next phase of growth and innovation. We’re passionate about outstanding customer experiences and creating a workplace where people thrive. We’re curious by nature and enjoy learning from ideas, insights, and the way customers think and behave.

Role Purpose

The DC Supervisor is responsible for leading and coordinating the operations within the distribution centre. The role ensures customer orders for bicycles, frames, and components are picked accurately, safely, and on time, while maintaining high standards of productivity, stock control, and team performance.

The DC Supervisor leads the operations team during assigned shifts, owning shift execution and overseeing productivity, quality, and safety. The role also includes conducting structured team meetings and supporting continuous improvement initiatives.

Key Responsibilities

Operational Supervision

• Lead and coordinate daily activities to meet despatch schedules and service level targets
• Allocate work based on workload, priorities, and skill levels
• Monitor accuracy, productivity, and order completion rates
• Ensure correct handling of bicycles, frames, and components to prevent damage

Picking Meetings & Team Communication

• Lead structured picking operation meetings with colleagues to ensure clear communication and alignment
• Conduct daily start-of-shift briefings to communicate priorities, targets, safety messages, and quality focus
• Hold regular picking team meetings to review performance, issues, improvements, and standards
• Encourage two-way communication, feedback, and engagement from the workshop team
• Ensure key messages from the Team Leader and management are clearly understood and acted upon

People Leadership & Performance Management

• Motivate, and support workshop colleagues, setting clear expectations and standards, ensuring colleagues display expected behaviours and adhere to company values.
• Monitor attendance, timekeeping, and conduct during shifts.
• Responsible for return-to-work processes following colleague absence in line with company policy.
• Provide day-to-day coaching, guidance, and feedback.
• Support onboarding, training, induction, and skills development of new and existing team members
• Address minor performance or conduct issues in line with company procedures including involvement in investigations and performance meetings.
• Deliver 1-2-1’s performance and development sessions on a quarterly basis.

Health, Safety & Compliance

• Maintain a safe and clean working environment within the picking area of the DC at all times
• Enforce compliance with all health & safety policies, risk assessments, SOPs, and safe systems of work
• Ensure all picking activities are carried out in line with current SOPs and POPS procedures
• Deliver and reinforce SOP and POPS training during inductions, refreshers, and daily briefings
• Responsible for safety briefings and incident reviews as required
• Ensure safe use of tools, equipment, and machinery
• Report, investigate, and escalate incidents, near misses, and hazards promptly
• Act as a key holder with responsibility for opening up and locking down the workshop and warehouse
• Ensure safe opening and secure closure of the site, including alarms, access control, and protection of stock and equipment
• Escalate and manage any security breaches, access issues, or out-of-hours incidents
• Complete H&S weekly safety checks using checklist.
• Deliver coaching and support for poor H&S standards and ensure escalation of repeated issues to Team Leader.

Quality & Stock Control

• Maintain high standards of pick accuracy and presentation
• Support cycle counts and stock investigations where required
• Work closely with inventory, goods-in, and despatch teams to resolve discrepancies and wider teams if necessary.
• Identify and report recurring picking errors or process issues to Team Leader.

Continuous Improvement

• Identify opportunities to improve picking efficiency, layout, or processes
• Support implementation of new systems, equipment, or ways of workin
• Contribute to productivity and quality improvement initiatives

What you'll get:

• Competitive Salary: £29,915.00 per annum (Grade T-D)
• Shifts run between 6am and 5pm.
• Discretionary Annual Bonus payable up to 10%
• Trade Price Discount: Access to bikes, parts, and accessories at unbeatable trade prices (plus VAT)—an amazing perk for anyone who’s passionate about cycling.
• Great Team: Work in a thriving environment that is passionate about Tredz being a great place to work.
• Skill Development: Grow your expertise by joining a team that supports a culture of learning and development.
• 33 days holiday (increasing to 38 days with length of service)
• Up to 50% off Halfords garage bills and discounts across Halfords retail stores
• Discounts on everything from groceries to restaurants, shopping, and insurance
• Family & Friends Discounts
• Cycle to Work Scheme
• Financial Planning Support
• Employee Assistance Programme, 365 days a year
• 24/7 GP Access, 364 days a year
• Share Save Scheme with 20% discount on shares
• Health Cash Plan
• Company Pension and Life Assurance
• Free Onsite Parking

Closing Date: 23rd October 2026.

We reserve the right to close the job application early.

At Tredz, we believe cycling is for everyone — and so is a great place to work. We’re committed to building an inclusive team that reflects the diversity of our customers and communities. We welcome and encourage applications from people of all backgrounds, cultures, abilities, genders, and identities.

If you need any adjustments during the recruitment process, just let us know — we’re here to support you every step of the way.

Pay: Up to £29,915.00 per year

Work Location: In person