DCH - Document Accessibility Remediation Technician

Short Description:

Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems.

Complete Description:

There are 10 openings. Limit one submittal per supplier. Chosen candidates will be a member of this 10 person team working on the document remediation project.Qualified Candidates Must Have Their Own Equipment:

• High Speed Internet Access
• Ability to remote in to DCH systems via WebLink
• Candidates will work remote, but must be local to the Atlanta area.

JOB SUMMARY:

The Department of Community (DCH) Accessibility Remediation

Technician will contribute to an agency wide project to remediate accessibility

issues in static documents such as PDFs, Word Documents, PowerPoint

Presentations, etc. The selected individual will receive on-the-job training, established

procedures, and on-going guidance and oversight from project supervisor. This position is well suited for an individual

with general IT skills, strong computer proficiency, good attention to detail,

and the ability to quickly learn and consistently use new software tools and

technical procedures.

Essential Duties And Responsibilities Participate in

on-the-job training related to PDF accessibility, document remediation

procedures, and the software tools used by the organization.

Learn and use

specialized software to identify and correct accessibility issues within PDF

documents.

Review assigned PDF

files and perform remediation tasks according to established procedures and

instructions.

Modify document

structure and accessibility elements such as tags, headings, lists, reading

order, tables, links, images, and document properties as directed by

established procedures.

Use automated

accessibility-checking tools to identify potential issues and verify completed

work.

Perform basic manual

quality checks of remediated documents.

Coordinate with the

agency webmaster to upload the accessible document and replace existing

non-accessible documents.

Work with the project

supervisor to resolve questions, review unfamiliar issues, and determine how

complex documents should be handled.

Escalate documents or

accessibility issues that fall outside established procedures or require

advanced remediation.

Follow documented

workflows and consistently apply established remediation standards.

Maintain accurate

records of assigned documents, work completed, remediation status, and any

issues requiring additional review.

Manage and organize

electronic files in accordance with established file-naming, storage, and

document-control procedures.

Process a high volume

of documents while maintaining accuracy and meeting established productivity

expectations.

Incorporate feedback

from the supervisor and quality-review process into subsequent work.

Protect confidential

or sensitive information contained within organizational documents.

Perform other related

technical and project-support duties as assigned.

MINIMUM QUALIFICATIONS:

General knowledge of computers, software

applications, file management, and common office technology.

Demonstrated ability to learn new software

applications and technical processes.

Strong attention to detail and ability to

identify errors or inconsistencies.

Ability to follow written procedures and

step-by-step technical instructions.

Ability to perform repetitive, detail-oriented

computer work accurately and consistently.

Strong organizational and time-management

skills.

Ability to manage multiple files and assignments

while maintaining accurate work records.

Ability to communicate questions, problems, and

progress effectively with a supervisor.

Ability to work independently after receiving

training while seeking guidance when appropriate.

Experience using Equidox PDF Remediation

Software

Experience Using Adobe Acrobat Pro Or Other PDF editing software.

Experience with document processing, data entry,

records management, quality assurance, or other high-volume production-oriented

work.

Familiarity with digital accessibility concepts,

assistive technology, or accessibility standards.

Skills:

SkillRequired / DesiredAmountof ExperienceExpertise RatingMoveGeneral knowledge of computers, software applications, file management, and common office technology.Required2YearsModify document structure and accessibility elements such as tags, headings, lists, reading order, tables, links, images, and document properties asRequired2YearsExperience using Adobe Acrobat Pro or other PDF editing softwareRequired2YearsExperience using Equidox PDF Remediation SoftwareHighly desired1YearsExperience with document processing, data entry, records management, quality assurance, or other high-volume production-oriented work.Required2Years

Questions:

Question 1

Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?

Question 2

What is your candidate's email address?

Question 3

If selected for engagement, your candidate's hourly Pay Rate must be at least ***? Your candidate can be paid more; however, the hourly SRP Rate cannot exceed ***? Do you agree to these requirements?

Question 4

The maximum mark-up for this engagement’s SRP rate is ***%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?

Question 5

This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement?

Question 6

If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement?

Question 7

Candidates must be local to the Atlanta, GA area. Do you and your candidate accept this requirement?

Question 8

What City is your candidate located?

Agency Interview Type:

Either Web Cam or In Person

Work Arrangement:

Remote

About Varmoda Varmoda is a federal IT solutions provider founded in 2020 and headquartered in McLean, Virginia, delivering citizen-centric public services across Financial Assistance, Public Benefits, and Security & Defense domains. Our five-layer architecture — Salesforce (Engagement), Databricks (Data), ServiceNow (Orchestration), Pega (Decisioning), and Oracle HR (Capacity) — puts data at the common thread of every solution we build for federal agencies and the citizens they serve. Varmoda holds CMMI Maturity Level 3, ISO 9001, ISO 20000, and ISO 27001 certifications, and is recognized as a V3 veteran-friendly employer.

Why Varmoda

• Growth opportunity within a fast-scaling federal IT firm
• Direct impact on citizen-facing federal programs
• Competitive benefits including 401k, health insurance, Paid Time Off, Life Insurance and others — customize per role/location
• Veteran-friendly (V3) workplace culture