DE Shuttle Driver-(Full-Time)

JOB DESCRIPTION Position Title: Department: CB Shuttle Driver Dancing Eagle Shuttle Employment Classification: Non-Exempt Position Summary/General Description: A Shuttle Driver provides transportation for guests and employees throughout the Casa Blanca Campus. Expectations: • Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures. • Act as a role model within and outside the casino. • Maintain a positive and respectful attitude toward customers and co-workers. • Consistently report to work on time prepared to perform duties of position. Essential Duties & Responsibilities: • Provide courteous customer service and effectively handle customer problems/complaints. • Conduct daily safety vehicle inspections and reports any unsafe findings to the supervisor. • Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests. • Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). • Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events. • At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors). • Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays. • Protect all vehicle safety equipment; provide a clean environment. • Communicate activities and promotions at Dancing Eagle Casino as well as informing guests about casino venues, events, hours of operation and giving general directions. • Provide information regarding Dancing Eagle Casino Players Club Program. • Work odd or unusual hours, including weekends and holidays. • Perform additional duties and responsibilities as necessary or assigned. Education & Experience: • High School Diploma or GED preferred. • Must have relevant work experience driving or in transportation. February 2018 Licensing & Certification: • None. Computer Equipment, Software, Machinery: • Proficient operating a passenger van. Essential Physical Requirements: • Requires the ability to drive, hear, sit, talk, turn/twist and repetitively use hands 51-100% of the time. • Requires the ability to balance/climb, bend over, crouch/stoop, kneel, reach overhead, stand and walk 1-24% of the time. • Requires the ability to push/pull, carry, lift and slide transfer 1-50+ lbs. 1-24% of the time. Essential Mental Demands: • Requires the ability to read and write 51-100% of the time. • Requires the ability to interpret data 25-50% of the time. • Requires the ability to solve problems, organize, plan and make decisions 1-24% of the time. Supervisory Responsibilities: • None Work Environment (inside/outside): • The job is performed in a confined area with exposure to the outdoors and occasional exposure to hot/cold temperatures, loud noises and fumes (e.g., exhaust and cigarette smoke). Other Requirements: • Must pass a pre-employment alcohol/drug screen. • Must provide and maintain a valid New Mexico drivers’ license. • Must pass background check.

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