DE033230-Customer Service Associate

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Associate WORK SETUP: Return to Office RESPONSIBILITIES:

Handle inbound and/or outbound customer calls.

Respond to customer inquiries and provide accurate information.

Resolve customer issues, complaints, and escalations in a timely manner.

Document customer interactions and update records in the system.

Meet service level agreements (SLAs), productivity, and quality targets.

Follow established processes, scripts, and customer service guidelines.

Coordinate with supervisors or support teams for complex concerns.

Build and maintain positive customer relationships through professional communication.

Ensure compliance with company policies, data privacy, and security requirements OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends off Project/Team Location: Taguig Uptown Bonifacio Tower 3 SKILL AND QUALIFICATIONS:

Standard Voice Profile; no domain

With at least 6 months of work experience

Claims domain is preferred