DE033457-Instructor Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Instructor Analyst

WORK SETUP: Return to Office

OVERALL PURPOSE:
Delivers all required training programs that may include end to end new hire training (Pre-Process, Voice and Client-Specific process training), continuous education, company background and industry policies.

RESPONSIBILITIES:

• Propose continuous improvements in communications coaching and new hire training processes
• Mentor other employees to provide communication coaching support
• Attend quality calibration calls and provide recommendations
• Provide communication coaching and training support to other businesses

OTHERS:
Project Shift Schedule: Night Shift

Project Rest Day: Rotation Off

Project/Team Location: Quezon City, Cyberpark Tower 3

SKILLS AND QUALIFICATIONS:

• At least 2 years of F&A experience, i.e., PTP or RTR or OTC
• Individual Contributor
• Preferred (but not required) / Advantage:
• Experience in writing DTPs
• MS Office proficiency (Excel, PowerPoint)
• Training experience