DE033457-Instructor Analyst

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Instructor Analyst WORK SETUP: Return to Office OVERALL PURPOSE: Delivers all required training programs that may include end to end new hire training (Pre-Process, Voice and Client-Specific process training), continuous education, company background and industry policies. RESPONSIBILITIES:

Propose continuous improvements in communications coaching and new hire training processes

Mentor other employees to provide communication coaching support

Attend quality calibration calls and provide recommendations

Provide communication coaching and training support to other businesses OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Rotation Off Project/Team Location: Quezon City, Cyberpark Tower 3 SKILLS AND QUALIFICATIONS:

At least 2 years of F&A experience, i.e., PTP or RTR or OTC

Individual Contributor

Preferred (but not required) / Advantage:

Experience in writing DTPs

MS Office proficiency (Excel, PowerPoint)

Training experience