DE033699-Workforce Services Associate

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Associate WORK SETUP: Return to Office OVERALL PURPOSE: The Workforce Services Associate is responsible for driving delivery of metrics and optimal performance through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. RESPONSIBILITIES:

Responsible for Real-Time Adherence and Queue Management for Business Operations. Specifically, the primary responsibility of the individual is to monitor and manage site activities to support client/account service level agreements.

Responsible for ensuring scheduled team logins/ logout on time, manage, control and report nonadherence to schedules.

Adheres to prescribed formats in updating attendance, schedule swaps

Manages required real time reporting requirement deliverables via service menus and ad-hoc requirements.

Acts as Point of Contact in processing and identifying schedule exceptions (e.g. training, coaching) including minimum length, approval, data entry responsibilities, and tracking. OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2 SKILL AND QUALIFICATIONS:

At least 6 months to 2 years RTA experience; other WFM experience is a plus but not required.

Good knowledge in MS Office (Word, Excel, PowerPoint)

No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect)