Deal Desk- Operations Support

About The Role

You will play a critical role in scaling our revenue by managing complex deals and developing standardized processes that balance speed with control. You'll work at the intersection of finance, sales, legal, and compliance teams to ensure our products reach customers to support client's rapid growth. Day-to-day, you'll quarterback complex deals through CPQ, contract management, and internal approvals. Over time, you'll also identify and drive improvements to the systems and workflows you operate in — embedding approved deal structures into Salesforce, improving CPQ configurations, and helping build the operational infrastructure that lets a lean team support enterprise deal volume at scale.

Responsibilities

• Quarterback deals through internal processes — CPQ quote-building, approval routing, contract execution — ensuring accurate, timely completion
• Own client's deal-making execution processes, ensuring that all commercial workflows can seamlessly navigate internal processes
• Build AI-native tooling with internal teams to meaningfully scale our commercial processes
• Optimize operational workflows that reduce friction in the sales cycle and accelerate time-to-close
• Act as the bridge between Sales and supporting teams, maintaining contract and compliance management systems and ensuring agreement terms align with company standards
• Maintain visibility on high-priority deals, providing appropriate escalation paths when commercial terms require executive input
• Collaborate with Legal teams to validate that agreements reflect the correct commercial intent and approvals
• Track and analyze deal patterns to identify bottlenecks and propose data-driven improvements to our sales operations
• Maintain and improve deal documentation: approval policies, pricing guidelines, SKU guidance, and process playbooks

You May Be a Good Fit If You

• Have 3+ years of experience in deal desk, sales strategy, commercial operations, or related roles, preferably in a high-growth technology environment
• Are comfortable both executing within existing systems (CPQ, SFDC, contract platforms) and improving those systems as you go
• Bring a detail-oriented, process-improvement mindset: you notice when something is manual or error-prone and you want to fix it
• Have excellent communication and stakeholder management abilities, with proven success coordinating across multiple departments
• Strong project management skills with experience juggling multiple critical initiatives
• Bias toward action and comfort operating in ambiguity
• Have experience with CRM systems, CPQ tools, and contract management platforms
• Have a collaborative mindset and enjoy solving complex problems through cross-functional partnership

Strong Candidates May Also Have

• Experience with Salesforce, CPQ tools (Nue, Apttus, Steelbrick), or contract management platforms (Ironclad, Docusign CLM)
• Background in project management, sales strategy, or commercial operations, where you’ve balanced operational excellence with building scaled systems
• Experience with deal operations at companies with subscription and/or consumption-based business models
• Knowledge of enterprise software contract terms and industry-standard commercial practices
• Understanding of AI business models and the unique commercial considerations

Requirements

• Strong communication skills
• Business partnership (experience working with Sales teams)
• Deep operational experiences
• Systems and process optimization
• Capable of building new AI-powered workflows