Dealer Development

Our client is an international commercial vehicle company operating in Thailand, formed through a partnership between a leading Thai business group and a global automotive manufacturer. The company is committed to delivering high-quality commercial vehicles and after-sales services while expanding its regional footprint in ASEAN.

About the role

Manage and support the service dealer network within an assigned territory, ensuring dealers operate in accordance with company standards. Monitor dealer service KPIs, provide technical support, conduct regular audits, and collaborate with internal teams to improve after-sales service performance.

Key responsibilities

• Manage and support the service dealer network within the assigned territory, ensuring dealers operate in accordance with company standards
• Monitor dealer service KPIs, including customer satisfaction, repair turnaround time, vehicle uptime, warranty performance, and first-time fix rate, while driving continuous improvement initiatives
• Provide technical support to dealers and coordinate with technical specialists to resolve complex repair cases and customer complaints
• Conduct regular dealer audits, evaluate service operations, identify performance gaps, and provide coaching and training to improve dealer capabilities
• Analyze service data, warranty claims, recurring technical issues, and field feedback to identify root causes and recommend corrective actions
• Collaborate closely with the Parts, Technical, and Quality teams to improve spare parts availability, repair efficiency, and overall after-sales service performance
• Build and maintain strong relationships with dealers and key customers while ensuring compliance with company service policies, operational standards, and customer service requirements

Qualifications:

• Bachelor's degree in Automotive Engineering, Mechanical Engineering, Automotive Technology, or a related field
• 5–8+ years of experience in automotive after-sales service, field service, technical service, dealer network management, or service operations
• Good communication skills in English are required
• Proficiency in Chinese is a plus
• Experience managing and supporting dealer service networks within an assigned region
• Strong knowledge of automotive service operations, vehicle diagnostics, repair processes, warranty management, and service quality standards
• Familiarity with automotive parts, spare parts operations, warranty claims, and after sales support processes
• Experience handling customer complaints, technical escalations, and cross-functional coordination with Technical, Parts, Warranty, and Quality teams.