Debit Card Representative

BASIC PURPOSE OF POSITION:

Under minimum supervision, but in line with established policies and procedures, this position should be able to perform a broad variety of operational duties.

DUTIES OF POSITION:

• Handle debit card telephone inquiries from customers and the personnel of other departments.
• Complete debit card workflows for new accounts and maintenance including but not limited to:
  • Daily limit changes
  • Setting cards for travel
  • Review all new card applications.
• Ordering and reissuing debit cards, review card fraud alerts, process stop payments on recurring debit card transactions.
• Monitor, process, and research customer debit card disputes, including provisional and final credit letters to customers.
• Process Compromised Card files as needed (sending out letters, issuing new cards, etc.)
• Work within and balance multiple GL accounts and spreadsheets used by the department.
• Cross train fellow employees when necessary.
• Assist with setting up new employees and/or resetting employee passwords on all debit card-related systems.
• Order Instant Issue inventory and supplies as branch needs arise and assist with troubleshooting issues with Instant Issue machines.
• Assist with daily ATM machine monitoring.
• Monitor and work with various debit card reports.
• Process Expedited debit cards and process entries [as the need arises].
• Research and key General Ledger entries as needed.

EDUCATION/ EXPERIENCE/ SKILLS:

• Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required.
• Ability to type accurately.
• Ability to multi-task.
• Highly organized, with an attention to detail and an aptitude for problem recognition and resolution.
• Ability to adapt to technological changes and apply new knowledge to responsibilities.
• Strong verbal and communication skills.
• Ability to deal effectively and tactfully with customers and the personnel of other departments.
• Ability to recognize irregular and suspicious transactions and take the appropriate steps to prevent loss.
• Ability to make good judgements to make appropriate on the spot decisions following standard policies.
• Excellent problem-solving skills to properly handle customer problems and determine when the request for confidential information should be furnished or refused.
• Good knowledge of departmental operations, policies and procedures, and computer-generated reports.
• Basic understanding of operations in other departments, such as data processing.