Debt Collection

• Build reliable, trusty, and long-term relations with assigned customers
• Negotiate & motivate customers to carry out their loan’s obligations
• Provide an up to date information to customers about their current debt and channels of repayment
• Follow up with customers who did not fulfill their promises to pay
• Establish repayment schedules based on customer's financial situations
• Fulfil the KPI’s established by Collection managers
• Provide high-quality customer service for delinquent clients based on best practices

Skills and knowledge :

• Problem-solving and argumentation ability
• Excellent communication skills
• Negotiation skills to persuade customers to repay the debt
• Proven experience as a Collection Specialist or similar role
• Customer-oriented and has good customer service skills
• Able to work under stress
• Good interpersonal skills
• Honest, pro-active, customer-oriented and detail-focused
• Meticulous and timeliness in meeting deadlines
• Team player