Debt Collection Officer

Under the responsibility of the Collection Manager, the Debt Collection Officer is in charge of a portfolio of French and foreign clients to follow up on. His mission is to do what is necessary for a creditor to receive the collection of an unpaid sum. To this end, the debt collection officer will multiply initiatives and be proactive in achieving his goals by contacting debtors.

Client Claims Tracking: Ensure complete tracking of current and overdue claims, verifying payment compliance with contract terms and invoicing conditions.

Client Follow-up: Conduct regular telephone and written follow-ups with clients to obtain payments within the deadlines. Manage follow-ups according to priorities and in compliance with the company's internal procedures.

Payment Dispute Resolution: Analyze the causes of payment disputes and work in close collaboration with the commercial, technical, and financial departments to quickly resolve problems (invoicing inconsistencies, administrative errors, amount disputes, etc.).

DSO (Days Sales Outstanding) Tracking: Track and analyze DSO, identify payment delays, and implement corrective actions to reduce unpaid claims and improve the company's cash flow.

Collection Management: Monitor incoming payments and record them in the accounting systems. Verify payment compliance with invoices and ensure amounts are correctly applied.

KPI Tracking: Track and analyze key performance indicators related to collection, such as collection rate, payment delays, number of overdue claims, etc. Propose actions to improve results and achieve defined objectives.

Client Relations: Maintain a professional relationship with clients, ensuring fluid and courteous communication. Negotiate payment solutions when necessary, while preserving long-term business relationships.

Reporting and Analysis: Provide regular reports on the status of claims and collection actions. Participate in the development of cash flow forecasts based on upcoming collections and outstanding claims.

Collaboration with Other Departments: Work in close collaboration with the commercial, financial, and operational teams to share relevant information and ensure coherent management of claims and disputes.

Desired Candidate Profile

• Bac +2/Bac +3 education, with a specialization in accounting, management, or debt collection.
• 2 to 4 years of experience with mastery of debt collection processes.
• Proven skills in claims management, follow-up of reminders, and resolution of client disputes.
• Excellent negotiation and communication skills, with a solution-oriented approach.
• Proficiency in office tools (Excel, debt collection software, ERP, etc.).
• Languages: Proficiency in French (mandatory), English and Spanish (intermediate or fluent level) for communicating with international clients.
• Rigor, organization, ability to work under pressure and meet deadlines.