Debt Collections Representative

We are seeking enthusiastic, reliable, and detail-oriented Call Center/Collections Representative to join our team. In this vital role, you will be responsible for managing collections accounts, engaging with consumers via phone to negotiate debt repayment, and ensuring compliance with financial regulations. Experience preferred, but not required. We offer a great base salary, the best bonus structure in the area, and our collectors have unlimited earning potential! We want you to become part of our team! Come see what we have to offer! Ask about our $3000 sign-on bonus plan! Ask about our never-ending monthly payout referral bonus program!

• Credit Cards, Auto Loans, Installment Loans, Power Sports, Retail Cards
• Zero Placement Paper
• Advancement Opportunities
• Competitive Wages
• Top Collectors Make 150K+ Annually
• Excellent Bonus Structure & Low Monthly Goals
• Amazing Employee Referral Bonus Plan
• Medical, Dental, and Vision
• Company Paid Life Insurance
• Great Work Schedule
• Paid Time Off/Paid Holidays/Paid Contest Time Off
• Cash and Prize Giveaways, Raffles, & More

Responsibilities

• Contact consumers via phone to discuss overdue accounts, negotiate repayment plans, and resolve billing issues efficiently and professionally.
• Maintain accurate records of all consumer interactions, payment commitments, and account statuses using Microsoft Office tools such as Excel and specialized accounting software.
• Analyze account data to identify delinquent accounts, prioritize collection efforts, and recommend appropriate actions for recovery.
• Ensure adherence to industry regulations, consumer protection laws, and company policies during all consumer communications.
• Reconcile accounts receivable discrepancies by reviewing transaction histories, debits & credits, and financial data to ensure accuracy.
• Handle confidential consumer and client information with the utmost discretion while complying with financial regulatory standards.

Qualifications

• High School Diploma or Equivalent (required)
• Strong customer service skills
• Proficiency in accounts receivable and financial concepts
• Excellent phone etiquette to foster positive client relationships.
• Proficiency in Microsoft Office Suite (Word, Excel)
• Effective negotiation skills with the ability to handle debt collection negotiations professionally and confidently
• Knowledge of consumer protection laws, financial regulations, and compliance standards relevant to debt collection practices
• Strong mathematical skills
• Strong communication skills
• Attention to detail

EOE

Pay: $16.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• AD&D insurance
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance

Work Location: In person