Debt Collector

We are looking for a proactive and responsible Debt Collector to manage and follow up on outstanding payments from customers and business partners. The role is responsible for ensuring timely collection, maintaining accurate records of outstanding accounts, and building professional relationships with customers while achieving collection targets.

Key Responsibilities

• Monitor and follow up on outstanding and overdue payments.
• Contact customers through phone calls, messages, emails, or other appropriate communication channels regarding outstanding balances.
• Conduct regular collection activities based on established schedules and procedures.
• Communicate payment due dates, outstanding balances, and payment arrangements clearly to customers.
• Negotiate reasonable payment arrangements in accordance with company policies.
• Maintain accurate records of collection activities, customer responses, and payment commitments.
• Coordinate with the Account Receivable and Finance teams regarding collection status and payment updates.
• Identify accounts with potential payment issues and report them to the supervisor or management.
• Prepare regular collection and outstanding payment reports.
• Ensure all collection activities are conducted professionally and in accordance with company policies.
• Maintain good relationships with customers while achieving collection targets.
• Perform other collection-related duties as assigned by management.

Qualifications

• Minimum High School/Vocational School (SMA/SMK); Diploma or Bachelor’s Degree is an advantage.
• Minimum 1 -2 years of experience in Debt Collection, Collection, Account Receivable, Customer Service, or a related position.
• Good communication and interpersonal skills.
• Confident and persuasive when communicating with customers.
• Strong negotiation and problem-solving skills.
• Persistent, disciplined, and target-oriented.
• Able to handle difficult customers professionally and calmly.
• Good knowledge of basic Microsoft Office, especially Microsoft Excel.
• Able to maintain accurate records and follow up on multiple accounts.
• Willing to conduct field collection when required.
• Able to work independently and as part of a team.
• High level of integrity, responsibility, and professionalism.
• Experience in property, retail, hospitality, or service-related industries is an advantage.