Debt Collector

What you'll be doing :

• Contact debtors via phone, email, and in-person visits to negotiate payment arrangements and recover outstanding debts
• Maintain detailed and accurate records of all collection activities, including communication attempts, payment agreements, and outcomes
• Prepare and send collection notices and reminders to debtors in accordance with company policies and legal requirements
• Negotiate payment plans and settlement agreements with debtors to facilitate debt recovery
• Monitor payment schedules and follow up with debtors who have missed scheduled payments
• Escalate accounts to legal proceedings when necessary, working with relevant departments to pursue further action
• Conduct skip tracing and locate debtors when contact information is outdated or incorrect
• Maintain professional and courteous communication whilst firmly pursuing debt collection objectives
• Comply with all relevant laws, regulations, and ethical standards governing debt collection practices
• Report on collection metrics and contribute to team targets for debt recovery

What we're looking for :

• Proven experience in debt collection, credit recovery, or similar collection role within the banking and financial services sector
• Strong negotiation and communication skills, with the ability to handle difficult conversations professionally
• Excellent organisational abilities and attention to detail when managing multiple accounts simultaneously
• Knowledge of debt collection laws, regulations, and compliance requirements
• Ability to work independently whilst meeting targets and reporting requirements
• Computer literacy and proficiency with collection management systems and databases
• Resilience and persistence when facing objections or challenging debtors
• High ethical standards and integrity in all professional dealings
• Indonesian language proficiency (essential)
• Previous experience in the banking and financial services industry is highly desirable