Debt Manager

Job Title: Debt Manager

Department: Debt Management / Collections
Employment Type: Full-Time
Experience: 2- 5 Years
Qualification: Any Graduate

Job Summary

We are looking for an experienced Field Debt Manager to manage and drive the performance of a team of Field Executives responsible for the recovery of overdue amounts.

The role involves planning and executing field collection strategies, monitoring team performance, ensuring effective customer follow-ups, and maintaining compliance with fair collection practices and applicable legal guidelines.

Roles & Responsibilities

• Manage and lead a team of ground-level Field Executives for effective recovery of overdue amounts through planned customer visits.
• Plan and execute field collection activities to achieve monthly recovery targets.
• Guide, motivate, and monitor the field team to improve productivity and collection performance.
• Oversee daily activities of Field Executives, including performance tracking, customer visits, and timely follow-ups.
• Personally monitor and conduct visits for high-value and critical accounts wherever required.
• Improve customer contactability through effective follow-up and field strategies.
• Guide the team in skip tracing, loss prevention, foreclosure, and other recovery-related activities, wherever applicable.
• Ensure all collection activities are carried out in accordance with the code of conduct, SOPs, and applicable legal guidelines.
• Monitor team attendance and ensure participation in regular meetings, training sessions, and performance reviews.
• Identify accounts requiring legal action and ensure the appropriate process is followed.
• Ensure timely and accurate updating of customer/account feedback and collection status.
• Conduct regular reviews and audits of collection cases to identify gaps and improve recovery effectiveness.
• Prepare and present weekly updates/summaries for high-value and critical accounts.
• Conduct daily team huddles/stand-ups and ensure effective communication of targets and priorities.
• Ensure proper adoption and usage of required collection applications/tools by the field team.
• Keep the team updated on relevant policies, circulars, products, and services.

Candidate Profile

• 25 years of experience in people management, sales, operations, customer experience, or collections.
• Strong communication, negotiation, and influencing skills.
• Good geographical knowledge of the assigned area.
• Experience in managing and motivating field teams.
• Working knowledge of MS Excel and Google Sheets.
• Strong analytical and problem-solving abilities.
• High level of professional ethics and integrity.
• Ability to work in a target-driven and field-oriented environment.
• Qualification: Any Graduate.

Key Skills

Field Collections | Debt Management | Recovery | Team Handling | Field Sales | Customer Follow-up | Skip Tracing | Loss Prevention | Target Achievement | Team Management | MS Excel | Google Sheets | Communication Skills | Negotiation | Collections Operations