Debt Manager

What We Expect From You

Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses

Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers

Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)

Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same

Ensure agents regularly attend all meetings, AHMs, and training sessions as required

Highlight accounts requiring legal action and following process on the same

Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis

Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent

Ensure that you and the team are up to date on all relevant circulars and all products/services offered.

Must Haves

Strong communication and influencing skills.

Should have a geographical understanding of the specified area.

2 - 5 years of people management experience in sales, operations, customer experience or collections role.

Should have a working knowledge of MS Excel and Google Sheets

Should have high professional ethics and integrity

Qualification: Any Graduate