Debt Manager-Flows-Cross Sell

Job Requirements About the Role

The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for an assigned area credit portfolio. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to provide sound legal advice on managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the bank’s broader organizational objectives. This is a critical role with direct impact on the financial institution’s budget planning.

Key Responsibilities

Primary Responsibilities

• Handle collections for specific products within the assigned area.
• Ensure collection efficiency and manage cost of collections.
• Track and control delinquency by bucket and DPD, focusing on non-starters.
• Review account allocations and set collection targets for agencies and in-house teams.
• Follow up regularly with default customers through a dedicated team.
• Ensure collection agencies and executives adhere to legal guidelines.
• Manage productivity by setting parameters and reviewing performance daily.
• Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
• Conduct background and reference checks for appointed agencies and DCTs, and evaluate them regularly.
• Collaborate with the legal team to initiate legal action on specified cases.
• Build relationships with key clients to ensure timely collections.
• Determine suitable tactics and strategies for timely collections.

Secondary Responsibilities

• Support managerial and leadership responsibilities including talent acquisition and retention.
• Ensure team members are aligned with organizational goals and performance expectations.

What We Are Looking For

Education

• Graduate – Any discipline.
• Postgraduate – Any discipline.

Experience

• Minimum of 2 years of experience in collections.

Skills and Attributes

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Sound understanding of legal guidelines related to collections.
• Ability to analyze delinquency data and implement effective recovery strategies.
• Proficiency in managing collection agencies and in-house teams.
• Capability to build and maintain client relationships.