Debt Manager-Flows-LAP

Job Requirements About the Role

The Debt Manager – Flows – LAP is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing agencies associated with the company in their assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring strict adherence to the bank’s guidelines. The position contributes significantly to the broader organizational objectives of the bank.

Key Responsibilities

Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets in the assigned area.
• Monitor and control delinquency in the area, bucket-wise and DPD-wise, with a focus on non-starters.
• Allocate and achieve targets from agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to the collection process and legal guidelines.
• Trace absconded default customers and initiate the recovery process.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history, MIS reports, and collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer service.
• Leverage internal synergies through collaboration with internal stakeholders.

What We Are Looking For

Education

• Graduate – Any discipline
• Postgraduate – MBA, PGDM

Experience

• Minimum of 2 years of experience in collections.

Skills and Attributes

• Strong understanding of debt collection processes and legal guidelines.
• Ability to manage and coordinate with external agencies.
• Excellent analytical and tracking skills for delinquency management.
• Proficiency in maintaining MIS reports and administrative data.
• Effective communication and interpersonal skills.
• Capability to recommend and implement process improvements.