Debt Recovery Agent

Roles and Responsibilities

• Manage debt recovery operations for assigned customers.
• Identify and resolve customer queries related to loan disbursement, interest calculations, and other financial issues.
• Maintain accurate records of all interactions with customers using CRM software.
• Develop strategies to improve payment collection rates and reduce delinquencies.

Desired Candidate Profile

• 0-5 years of experience in banking collection or a similar field.

• DRA Certified

• Strong understanding of credit collection principles, practices, and regulations.

• Excellent communication skills for effective interaction with customers over phone calls.