Debt Recovery Manager

Company Description Thai Credit Bank Public Company Limited is a banking institution headquartered in Bangkok, Thailand, serving a diverse range of individual and business customers. The bank focuses on delivering accessible financial services and responsible lending solutions within the local market. Team members benefit from working in a professional environment that emphasizes regulatory compliance, customer trust, and ethical financial practices. The organization values collaboration, continuous improvement, and long-term relationships with both clients and employees.

Role Description The Debt Recovery Manager is a full-time, on-site role based in Bangkok, responsible for leading and overseeing debt collection activities to improve portfolio performance while maintaining fair and respectful treatment of customers. Day-to-day responsibilities include managing recovery strategies, supervising collection teams, monitoring delinquent accounts, and ensuring adherence to internal policies and regulatory requirements. The role involves analyzing recovery data, setting collection targets, coordinating with legal and compliance teams on complex or escalated cases, and implementing process improvements. The Debt Recovery Manager will also prepare regular performance reports, support training and coaching of staff, and contribute to risk management and customer communication standards.

Qualifications

• Proven experience in debt recovery, collections management, or credit risk within the banking or financial services sector.
• Strong skills in portfolio analysis, performance monitoring, and use of collection systems or related banking software.
• Knowledge of relevant banking regulations, debt collection laws, and compliance standards in Thailand.
• Ability to lead teams, set clear objectives, coach staff, and manage performance in a structured environment.
• Excellent communication, negotiation, and conflict resolution skills, with a customer-focused and ethical approach.
• Bachelor’s degree in Finance, Business, Economics, Law, or a related field; advanced qualifications are an advantage.
• High level of integrity, attention to detail, and ability to work under pressure to meet targets and deadlines.
• Fluency in Thai and working proficiency in English, particularly for reporting and internal communication.