Debt Recovery Officer

• Use auto-dialer systems to contact customers with outstanding debts and negotiating payment arrangements on behalf of the company.
• Negotiate and follow up on repayment arrangements.
• Manually investigate and contact delinquent customers who are unreachable.
• Update client records and repayment status in the system.
• Collaborate with the risk and recovery teams on non-performing accounts.

Requirements

• Minimum SPM; Diploma is an advantage.
• Multilingual skills (including Mandarin) are highly valued for our diverse customer base.Experience in collections or recovery is preferred.
• Strong communication, negotiation, and problem-solving skills.
• Persistence and resilience in handling difficult conversations.
• Familiarity with debt collection regulations and ethical practices.

Benefits

• Accessible by public transport
• OT allowances
• Meal, transport, and shift allowances
• Attendance bonus
• Medical coverage