Debt Resolution Specialist - Guatemala

Essential Duties And Responsibilities This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

• Negotiates debt repayment with consumers. Listens carefully to what they say, ask good questions and overcome obstacles. Obtains firm agreements to repay debt in a timely manner.
• Receives and makes telephone contact with consumers.
• Makes informed decisions based on consumers’ needs, account balances and business’ standard operating procedures
• Maintains and updates consumer account data to accurately reflect current status
• Maintains quality standards. Comply with applicable laws and regulations governing third party collections, such as the FDCPA.
• Participates in other assigned activities

Required Skills/Abilities

• You can also tell when someone’s truly listening versus waiting for their turn to speak
• Among friends and family, you’re known for your ability to focus and be present
• You already have the experience you need
• Must Complete the typing assessment
• Must be able to remain in a stationary position for long periods of time
• Must be able to operate a computer and other office productivity machinery, such as a keyboard and mouse
• You’re able to communicate effectively, with attention to detail
• You must deliver customer-centric solutions while achieving results, even under tough circumstances

Education And Experience

• Must Complete a typing assessment
• Must be able to remain in a stationary position for long periods of time
• Must be able to operate a computer and other office productivity machinery, such as a keyboard and mouse
• You’re able to communicate effectively with attention to detail. You must deliver customer centric solutions while achieving results, even under tough circumstances.

Physical Requirements

• Call Center
• Office

Work Environment In Ofice

Schedule : 8-hour shift, Monday-Friday