Debtor Controller - Team Manager

About Us

Offshore Outsource Operations is the in-house support team behind Australian businesses in fire protection, maintenance, and operational services.

We support real customers, real tradespeople, real suppliers, and real business operations. Our work is fast-paced, practical, and important. We are not a traditional BPO environment — we work closely with Australian teams to help keep their day-to-day operations moving.

Our team is based entirely in our Ortigas Centre office because collaboration, communication, speed, and teamwork matter.

Our Mindset

We work hard, play hard, and take pride in getting things done properly.

We are looking for people who can think clearly under pressure, communicate professionally, take ownership of their work, and support the people around them. In return, you will join a supportive, people-first team where great performance is recognised.

The Role

As Senior Team Manager, you will lead, coach, and develop a team of collectors while working closely with the Australian finance team to drive consistent results across the portfolio. You will oversee performance, compliance, and reporting using web-based debtor management platforms, ensuring escalated accounts are resolved professionally and to the highest ethical standards.

Key Responsibilities

• Lead, coach, and motivate the debtors collections team to meet and exceed performance targets
• Monitor team KPIs, performance metrics, and individual targets, providing regular coaching and feedback
• Manage escalated debtor accounts and resolve complex collections issues professionally
• Ensure compliance with Australian debtors collections laws, regulations, and ethical standards

What's in It for You?

• Full-time, Monday-to-Friday work
• Australian business hours with an early start and early finish
• Weekends off
• Supportive, collaborative, and energetic office culture
• Free rice supply
• Comprehensive HMO coverage after probation
• Birthday leave after 12 months
• ₱10,000 joining bonus after 12 months
• ₱50,000 loyalty bonus after five years
• Five days of paid holiday leave per year
• On-site training, development, and career opportunities
• A workplace where people are supported to grow and succeed

Skills & Requirements

Essential Requirements — you MUST have ALL of the following to be considered:

• A minimum of 6 years of experience in debtors collections
• A minimum of 2 years of experience in a team leader role within a debt collection or credit control function
• Previous experience working on an Australian account is highly desirable
• A solid understanding of Australian debtors collections laws and compliance obligations
• Exceptional spoken and written English communication skills
• Strong leadership skills with the ability to motivate, coach, and manage a team
• Experience using web-based debtor management software platforms within the service industry
• Proficiency in accounting and database management software for reporting and activity management
• The ability to work Australian business hours
• A professional, solution-focused, and customer-centric approach

Important Working Conditions

Please apply only if you can meet the following requirements:

• This is a 100% office-based role at Ortigas Centre, Pasig.
• You must be able to work Australian business hours:
• 6:00 AM–3:00 PM Manila time during Australian winter
• 5:00 AM–2:00 PM Manila time during Australian daylight savings
• You must live within approximately one to one-and-a-half hours' commute of Ortigas Centre for an early morning start.