Deck Ambassador

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

Deck Ambassador
A position at British Swim School is more than a job. It is an opportunity to learn, grow, and make a difference in your community while supporting our goal of ensuring “survival of the littlest.”

• Competitive pay based on experience
• Opportunities for bonuses
• Paid training
• Paid birthday off
• Possible annual paid time off and medical benefits
• Opportunities for professional growth
• The chance to make a difference in your community

The Position

The Deck Ambassador is the main point of contact for families at the pool. You will welcome families, assist with check in, answer questions, support instructors, and help each shift run smoothly.

You will also maintain a safe, clean, and organized pool environment while providing strong customer service.

This is a part time position reporting to the Aquatics Manager and Franchise Owner.

Your Typical Responsibilities

• Arrive 30 to 45 minutes before lessons to prepare the pool area
• Set up equipment, signage, attendance materials, and the welcome area
• Check the pool temperature and chemical readings and record them in the pool log
• Welcome families and assist students with check in
• Confirm attendance and update student records
• Answer questions about schedules, payments, makeup classes, and program policies
• Help new families understand how lessons work
• Support instructors before, during, and after lessons
• Monitor the pool deck and waiting area for safety and cleanliness
• Communicate schedule changes and customer concerns to management
• Encourage families to continue lessons and share referral opportunities
• Assist with enrollment and class scheduling when needed
• Return equipment to the correct location after lessons
• Complete closing duties and leave the pool area clean and organized

Minimum Qualifications

• Strong communication and customer service skills
• Dependable, organized, and punctual
• Comfortable speaking with parents, children, and staff
• Able to manage several responsibilities during a busy shift
• Professional and responsible conduct
• Basic computer and mobile device skills
• Ability to work evenings and weekends as scheduled

Preferred Qualifications

• Experience in customer service, hospitality, childcare, recreation, or aquatics
• Lifeguarding, First Aid, CPR, or AED certification, which may also be obtained during training
• Experience working with children and families
• Familiarity with scheduling or customer management systems

About Us

British Swim School is more than a swim lesson provider. We work to reduce child drowning by teaching water survival and swimming skills.

We operate as two schools in one: a survival school first and a learn to swim school second.

Our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.