Dedicated Account Supervisor

Job Summary

Ecolab is seeking a Dedicated Account Supervisor to join its Food & Beverage and Industrial Solutions team in Suriname.

This development-focused role combines technical service, customer support, and account management , working closely with experienced Account Managers and Technical Specialists. The successful candidate will support customers in improving food safety, operational efficiency, sustainability, equipment reliability, and process performance through Ecolab's products, services, and solutions.

This position provides an opportunity to develop both technical expertise and commercial knowledge, with exposure to account management responsibilities and potential career growth within the organization.

Key Responsibilities

• Work closely with Account Managers and technical teams to support customer operations and business objectives.
• Provide technical service, troubleshooting, preventive maintenance, and equipment support at customer facilities.
• Conduct system inspections, process assessments, and service audits.
• Support chemical application programs and recommend improvements to optimize operational performance, efficiency, and sustainability.
• Assist with the development and implementation of sanitation, hygiene, water treatment, and operational improvement programs.
• Build and maintain strong customer relationships through regular site visits and consultative support.
• Participate in field trials, product validations, and implementation of new technologies and service programs.
• Analyze operational data and prepare service reports, recommendations, and business reviews.
• Identify opportunities to improve customer performance and support account growth, retention, and contract renewal initiatives.
• Develop knowledge of account management fundamentals, including territory planning, opportunity identification, and customer retention strategies.
• Comply with all company, safety, and environmental policies and requirements.

Requirements

• Bachelor's degree in Engineering, Food Science, Chemistry, Biology, Industrial Technology, Mechanical Engineering, Electrical Engineering, Electromechanical Engineering , or a related technical field.
• Minimum 2 years of experience in technical service, maintenance, manufacturing operations, engineering support, or technical sales.
• Previous experience in Food & Beverage manufacturing plants is required.
• Proficiency in English .
• Valid driver's license and acceptable driving record.
• Proficiency in Microsoft Office applications .
• Willingness to work flexible schedules based on customer operational needs.
• Willingness and ability to travel throughout the assigned territory.

Preferred Qualifications

• Experience in Food & Beverage manufacturing, water treatment, utilities, or industrial production environments .
• Knowledge of sanitation systems, water treatment programs, chemical applications, or industrial process equipment.
• Mechanical aptitude and strong technical troubleshooting skills.
• Strong analytical and problem-solving abilities.
• Excellent interpersonal, communication, and presentation skills.
• Customer-focused mindset with an interest in developing commercial and account management skills.
• Ability to manage multiple priorities and work independently.
• Experience analyzing operational data and presenting recommendations to customers.
• Demonstrated initiative, proactivity, and interest in professional growth.