Dedicated Support Professional

At McKupler Inc., we're not just a joint venture; we're a powerhouse of innovation and excellence in the lubricant industry. Born from the collaboration between McLarens Lubricants Limited of Sri Lanka and Kupler Industries Inc. of the Philippines, we bring you globally acclaimed Mobil™ brand products. Our expertise spans automotive, industrial, and marine lubricants, all designed to enhance performance and backed by unmatched technical support and services.

Job Summary

The Dedicated Support Professional is responsible for delivering excellent customer service while providing administrative and logistics support to ensure smooth day-to-day operations. This role serves as the primary point of contact for customer inquiries, coordinates delivery-related concerns, monitors order status, maintains accurate records, and collaborates with internal teams to provide timely and effective resolutions. While the position includes logistics-related tasks, its primary focus is on creating a positive customer experience through responsive communication and proactive support.

Key Responsibilities

Customer Service

• Serve as the primary point of contact for customer inquiries via phone, email, or other communication channels.
• Provide timely, accurate, and professional responses to customer concerns and requests.
• Resolve customer issues by coordinating with the appropriate internal departments.
• Maintain a high level of customer satisfaction through excellent communication and follow-up.
• Escalate complex concerns when necessary and ensure prompt resolution.

Logistics Support

• Monitor and track deliveries to ensure timely updates to customers.
• Coordinate with logistics partners and internal teams regarding shipment status and delivery concerns.
• Assist in resolving delivery-related issues such as delays, incomplete deliveries, or incorrect shipments.
• Provide customers with shipment updates and delivery confirmations.

Administrative Support

• Maintain accurate customer records, shipment details, and documentation.
• Prepare reports and update tracking logs as needed.
• Ensure data accuracy within internal systems and databases.
• Perform general administrative tasks to support daily operations.

Collaboration

• Work closely with Sales, Logistics, Warehouse, and other internal teams to ensure seamless customer support.
• Communicate customer feedback and recurring concerns to help improve processes and service quality.
• Support process improvements that enhance both customer experience and operational efficiency.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Customer Service, or a related field is preferred.
• At least 1–2 years of experience in customer service, administrative support, or logistics coordination.
• Strong verbal and written communication skills.
• Excellent problem-solving and customer relationship skills.
• Highly organized with strong attention to detail.
• Proficient in Microsoft Office and Google Workspace.
• Ability to multitask and work effectively in a fast-paced environment.
• Experience with CRM systems or logistics tracking platforms is an advantage.

Key Competencies

• Customer-focused mindset
• Strong communication and interpersonal skills
• Time management and organizational skills
• Attention to detail
• Teamwork and collaboration
• Adaptability and problem-solving
• Ability to remain calm under pressure

At McKupler Inc., you'll work with cutting-edge products in a supportive and dynamic environment. We offer career advancement and professional development opportunities. We are committed to diversity, equity, and inclusion, ensuring everyone feels valued and respected. Achieve your potential with us and make a significant impact in an industry that's shaping the future.