DefaultIS Technology Support Manager

Lead operational technology (OT) and information technology (IT) support across xPL OSM manufacturing facilities. Drive reliability, security, and continuous improvement of technology supporting manufacturing operations, inventory management, logistics, warehouse operations, and facility productivity. Manage Technology Support team, establish operational standards, processes, and technology roadmaps to enable safe, efficient, and reliable manufacturing operations while partnering with stakeholders to deliver standardized, scalable technology solutions across multiple manufacturing facilities..

Essential Duties & Key Responsibilities:

Lead, manage, and develop Technology Support team to provide operational technology and information technology support for manufacturing operations through reliable delivery of technology services and infrastructure, supporting multiple xPL OSM manufacturing facilities.

Establish and communicate standardized support processes, documentation, and operational procedures to enhance team operational effectiveness and productivity.

Coordinate technology support activities to minimize disruption to production and operational workflows.

Develop Technology Support team staffing plans and resource allocation to support facility growth; engage with xPL and IS leadership for talent acquisition approval.

Engage with and manage vendor relationships supporting manufacturing technology and manage vendor access, remote connectivity, and operational security.

Coordinate technical support for manufacturing applications, inventory systems, and warehouse management systems.

Partner with xPL Manufacturing leadership to understand, advise, and prioritize technology initiatives.

Oversee technology infrastructure supporting xPL manufacturing, warehouse, logistics, and inventory operations.

Manage reliable operations of production systems, mobile devices, scanners, label printers, kiosks, workstations, and warehouse technologies.

Develop escalation procedures for technology issues impacting production.

Drive operational improvements through technology standardization, automation, and innovation working in collaboration with Information Services (IS) and xPL OSM team.

Standardize technology deployments and oversee wired and wireless infrastructure across manufacturing locations.

Manage technology asset management and lifecycle planning.

Support new xPL manufacturing facility startups, expansions, and technology implementations.

Manage facility and team compliance with cybersecurity standards for manufacturing environments.

Identify and mitigate technology risks affecting operational continuity and coordinate and communicate technology maintenance and patching activities with minimal production impact.

Develop, communicate, and oversee team’s adherence to key performance indicators (KPIs) to measure service quality, technology availability, and operational performance.

Lead continuous improvement initiatives supporting automation, mobility, and inventory accuracy.

Maintain support documentation, knowledge articles, and operational standards.

Establish and oversee OT/IT security governance, including network segmentation, zone and conduit controls, and vendor remote access management across manufacturing facilities.

Other activities, duties, and responsibilities as assigned.

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• Qualifications:

  Bachelor’s Degree from accredited degree program in Information Technology (IT), Computer Science, Operations, Business Management, or related field of study with relevant certifications, and minimum of 10 years of progressive responsibility in Information Services Management or Customer Support Services or related area, or equivalent combination of education, training, and experience

  Minimum of 3 years leading technical teams

  Experience supporting manufacturing operations with high availability requirements

  Strong knowledge of networking, Windows environments, mobile technologies, and operational support

  Excellent leadership, communication, and project management skills

  Manufacturing technology leadership experience preferred

  Warehouse Management System (WMS) experience preferred

  Operational Technology (OT) experience preferred

  Mobile Device Management (MDM) experience preferred

  Network+, Security+, ITIL, or PMP certification a plus

  Experience supporting multiple manufacturing facilities preferred

  Solid business and Information Technology (IT) acumen and familiar with business process such as Operations, Business Development, Finance, and Human Resources

  Working knowledge of project management and change management methodologies

  Professional verbal and written communication skills with ability to present to non-technical audiences and leadership

  Able to influence others and build consensus across a diverse set of stakeholders

  Strong analysis, critical thinking, good judgment, and problem-solving skills

  Experience with contracts and vendor management

  Supervisory experience, with ability to delegate, mentor, and deliver feedback

  Experience applying continuous improvement principles and concepts

  Experience managing teams using ticket management systems

  Extensive experience with desktop and systems support and troubleshooting (e.g., office applications, security apps and tools, data, voice technologies)

  Travel required

  Physical Demands:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, climb, balance, stoop, kneel, crouch, crawl, use hands to finger, handle or feel objects, tools, or controls, and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Performance of the required duties require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders and negotiate work areas under construction. The employee is regularly required to be mobile, and the employee regularly travels both short and long distances via a variety of conveyances. The employee must regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 50 pounds.

  Work Environment:

  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works at manufacturing work sites where the employee is exposed to moving mechanical parts, high precarious places, fumes, or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.

**Turner is an Equal Opportunity Employer —**minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

VEVRAA Federal Contractor