Defect Manager-1

Job highlights

• Contractor must analyze complaints from all test sources (own tests,test drives,etc.)
• Regular maintenance of the error database and fast error handling / communication with Audi contacts and suppliers is required
• Experience Range: 7 to 12 Years

Job Description

Experience Range: 7 to 12 Years

Key Responsibilities

• Recording and documenting error tickets in KPM (Ticket Management).

• Tracking and verifying created tickets.

• Independent reporting and ticket maintenance.

• Ensuring communication with all relevant stakeholders.

• Conducting ticket reviews with project participants.

• Ensuring problem tracking and meeting deadlines.

• Handling customer complaints, including creating KPM tickets if necessary.

• Preparing evaluations, statistics, and overviews of KPM tickets.

• Creating a Problem Management Plan at the contractor s level and linking it to higher/lower levels.

• Regular reporting (e.g., weekly) to the problem manager of the department.

• Coordinating clarification of unclear responsibilities for problem tickets.

• Managing the mailbox structure for KPM at the relevant level.

• Monitoring the effectiveness of corrective measures defined by the responsible party.

• Developing new metrics to illustrate problem status.

  Ticket Control and Error Resolution

• Participation in the Ticket Control Board (TCB) , tracking and driving error resolution.

• Preparing statements on error causes, resolution deadlines, and corrective measures.

• The contractor must ensure that customer-relevant or launch-blocking software errors are resolved by the 0-Defect Software milestone in close cooperation with project partners.

• Regular maintenance of the error database and fast error handling/communication with Audi contacts and suppliers is required.

• If severe errors occur shortly before the 0-Defect milestone, the client must be informed immediately.

  Error Handling and Ticket Maintenance

• Provides projects with a clear overview of existing errors through uniformly defined error reports .

• Errors and anomalies occurring during testing must be documented in the client s error management system.

• If necessary, these are discussed with the client in regular meetings for further analysis and alignment.

• Additional information such as system interface recordings and visual recordings must be provided.

  Complaint Analysis

• Contractor must analyze complaints from all test sources (own tests, test drives, etc.).

• For priority A complaints , a 24-hour deadline applies to determine:

  • Whether the complaint is valid.
  • Whether it is already known.
  • Which supplier is responsible for fixing it.

• Analyzed tickets must be forwarded to the relevant supplier, and supplier queries must be answered independently.

• A resolution deadline must be agreed with the supplier that meets project requirements.

• After implementation, the fix must be verified through appropriate tests.

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