Defect Manager

Defect Manager

Join FinXL's growing Quality Assurance Practice and lead a major infrastructure transformation engagement for an Enterprise Banking and Finance organisation!

FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we have been delivering high-value ICT services across government, finance, telecommunications, and enterprise sectors. Working with FinXL gives consultants access to high-impact client engagements, our dedicated training platform for continuous upskilling, and a collaborative professional services environment.

FinXL is seeking an experienced Defect Manager to join our Quality Assurance Practice consulting practice, in Sydney. In this engagement, you will become a key member of our team and be deployed with an Enterprise Banking and Finance organisation on a high-profile technology-driven infrastructure transformation programme.

Responsibility

• Own and manage the end-to-end defect management lifecycle across the programme.
• Establish and maintain defect governance processes, standards, and reporting frameworks.
• Facilitate defect triage meetings and drive timely prioritisation, assignment, and resolution of defects.
• Provide clear and concise defect reporting, dashboards, metrics, and executive-level status updates.
• Track, monitor, and communicate defect trends, ageing, root causes, risks, and impacts.
• Drive accountability for defect remediation activities and escalate critical risks where required.
• Work with stakeholders to identify opportunities for process improvement and reduction of recurring defects.

Key Skills & Experience

• Extensive experience managing defects across large and complex technology transformation programmes.
• Experience within infrastructure, network, data centre migration, cloud, platform, or technology uplift programmes.
• Strong experience with defect management and test management tools such as Jira, QMetry, or equivalent.
• Proven ability to define and implement defect governance frameworks, KPIs, SLAs, and reporting processes.
• Advanced reporting and data analysis skills using Jira dashboards, Excel, Power BI, or similar tools.
• Exceptional stakeholder management skills with the ability to build credibility and influence across all levels of the organisation.
• Experience working in both Agile and Waterfall delivery environments.

Why Join FinXL?

• Access to FinXL's training platform for continuous upskilling
• Drive defect governance on a major infrastructure transformation
• High-profile engagement with an Enterprise Banking organisation

Next Steps

If you would like to apply for this opportunity, please submit your CV via SEEK.

Please note that due to the volume of responses, only shortlisted consultants will be contacted.