Deficiency Coordinator

Duties and Responsibilities:

Supporting the Project Managers in managing their accounts including the following responsibilities:

• Monitor email communication to support Project Managers and Affiliates.

• Serve as a point of contact for communication between Commercial Fire Affiliate and the Project Manager, addressing escalated issues, and providing updates concerning monitoring conversions and installation projects.

• Review the daily monitoring reports and follow up with Customers as needed for repairs

• Upload Project Manager quotes to Customer service platforms for review and approval.

• Dispatch to our Affiliates approved work orders and request for estimates

• Assist with special projects as required

• Able to organize work, while engaging in a variety of tasks simultaneously

• Strong written and verbal communication skills

• Notable computer knowledge and aptitude of software applications

• Attention to detail and good decision-making skills

• Possesses leadership capabilities and acts as a team player

• 2 years of customer service experience preferred