Deli Assistant Manager

Position Summary

The Assistant Deli Manager will play a key role in supporting the daily operations of the deli department. You will ensure that our customers enjoy high-quality food and excellent service in a clean, organized, and efficient environment. If you are a team player with strong communication skills and a passion for food, we would love to hear from you.

Responsibilities and Duties:

Customer Service

• Greet and engage with customers in a friendly and professional manner, ensuring their needs are met promptly and efficiently
• Take orders both in person and over the phone, offering menu recommendations and ensuring a positive customer experience

Food Preparation

• Prepare both hot and cold deli items, including slicing meats and cheeses, and creating sandwiches and other menu items to order
• Maintain high standards of food presentation and quality to exceed customer expectations

Food Safety & Cleanliness

• Take and record temperatures of food items throughout your shift to ensure food safety
• Adhere to all food handling and safety protocols in accordance with SERV Safe guidelines
• Maintain a clean and organized workstation, performing daily and weekly cleaning duties as required

Team Support & Leadership

• Assist the Deli Manager in overseeing day-to-day deli operations, ensuring smooth workflow and exceptional customer service
• Supervise and train deli staff, providing guidance and support to ensure a positive and efficient work environment

Inventory Management & Ordering

• Assist the Deli Manager with managing weekly and monthly inventory, ensuring stock levels are adequate for daily operations
• Participate in ordering deli items and ingredients, ensuring proper stock levels and minimizing waste

Food Safety & Hygiene

• Adhere to all food safety protocols, including temperature monitoring and proper food handling in compliance with SERV Safe guidelines
• Maintain a clean and organized workstation by following daily and weekly cleaning schedules

Sales & Customer Engagement

• Promote deli products and assist with sales goals by ensuring that all deli offerings are visible and well-stocked
• Engage with customers to increase sales opportunities and enhance the overall customer experience

Education and Work Experience

• High school graduate, GED, or equivalent required
• Must be at least 18 years old
• Basic proficiency with knives and food preparation techniques.
• A basic understanding of the English language and the ability to read, write, and communicate effectively
• Basic math skills for measuring and weighing ingredients

Certifications

• Must have a valid food handlers certificate or be able to obtain and maintain a food handler's certificate

Skill Set

• People management and leadership
• Deli slicer - Slicing meats and cheeses
• Deep fryer - Preparation of fried food
• Preparation of Rotisserie chicken
• Assisting customers with full-service deli
• Preparation of sandwiches both custom and per menu board
• Thermometer - Take and record temperatures throughout a shift
• Maintain a clean and organized workstation through daily and weekly cleaning
• Maintain safety protocols and be well versed in proper food handling techniques per SERV Safe Guidelines
• Maintain professional grooming and hygiene standards in accordance with Power Market Guidelines
• Oven
• Flat Top
• Hot case

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand and walk for extended periods of time throughout the work shift
• Frequently required to use hands and arms to handle food items, kitchen tools, and cleaning equipment
• Must be able to bend, reach, stoop, and lift or move products and supplies up to 50 pounds
• Required to operate kitchen and deli equipment such as slicers, ovens, fryers, and grills safely and efficiently
• Exposure to varying temperature conditions — including hot cooking areas, refrigerated storage, and walk-in coolers
• Must adhere to all food safety and sanitation standards to maintain a clean and safe work environment
• The noise level in the work environment is typically moderate to loud, consistent with a fast-paced food service operation
• May be required to work early mornings, evenings, weekends, and holidays as business needs dictate