Deli Associate

Primary Objective: To fulfill my role as a governing member and active citizen.

Position functions and work direction are provided by Deli Manager, Store Manager, Assistant Store Manager, Manager on Duty (MOD).

Active Citizenship

• Understand your role as an active citizen in helping build right relationships with customers, coworkers, managers and vendors by communicating effectively and maintaining a positive relationship.
• Take an active role in identifying opportunities and barriers by engaging with the proper stakeholder(s) to close gaps and create change.
• Create an abundant and just environment by attending and participating in governing meetings.
• Take on a civic identity to sustain the civic infrastructure by familiarizing yourself with Kowalski’s core curriculum (Kowalski’s Employee Handbook, ACT training, POD training, and technical training).
• Continue to educate yourself and others around Active Citizenship and Points of Difference.

Public Appearance and Behavior

• Exceed customers’ expectations by creating an exceptional shopping experience by greeting the customer, eye contact, always offering assistance, and thanking them.
• It is your responsibility to arrive on time and in full uniform for all scheduled shifts (refer to Attendance, Uniform, Hair Restraint, Jewelry, and Nail Policies).
• Follow proper radio and phone etiquette

Knowledge of Deli Standards, Procedures and Job Expectations

• Promote products through suggestive selling (samples, suggestions, product information).
• Understanding timeliness and prioritizing tasks in all aspects of the department.
• Deli Meat and Cheese Case, Hot Food Cases, Salad Case, Salad Bar, Self Service Cases and Displays:
• Assist with food preparation and slicing meats and cheese according to Kowalski’s Deli Standards.
• Ensure proper handling, sanitation, freshness, and quality of all products.
• Ensure all areas are fresh, full, rotated, clean, and appealing to the customer.
• Process orders with proper quality, quantity, labeling, and price.
• Properly record shrink.
• Catering and specialty orders:
• Be familiar with Kowalski’s Catering and Party Tray Brochure.
• Assist and take customers’ orders.
• Assist with preparation of trays for catering orders and special orders.
• Maintaining the Cleanliness of the Deli:
• Break down, wash, and sanitize all equipment (cases, prep-tables, ovens, fryers etc.).
• Assist and maintain organization of backroom, coolers and freezers (overstock and supplies).
• Sweep and mop the floor, as needed.
• Assist with dishwashing.
• Product Receiving:
• Ensure piece count matches invoice.
• Monitor product quality.
• Place product under refrigeration immediately.
• Miscellaneous tasks assigned by the deli manager or store manager:
• Assist with merchandising, pricing procedures.
• Assist in training new employees.
• Additional duties the manager assigns.

Functional Requirements

Physical

• Lift/carry 5 - 70 pounds following proper lifting techniques.
• Push/pull 200 - 1000 pounds.
• Equipment operation
• Pallet jack
• Box cutter
• Carts
• Meat slicer
• Scale
• Knives
• Reaching, standing, stooping, bending, turning, walking, ladder climbing, lifting etc.

Mental

• Good judgment and decision-making skills.
• Excellent social skills and verbal interaction.
• Reading and memorization.

Environmental

• Exposure to cold temperatures (0 – 40 degrees).

Safety and Security

• SDS Book awareness and location.
• AWAIR and Right to Know program.
• Global Harmonization program.
• Follow PCI Compliance standards.
• Notify Manager on Duty in the case of theft, shoplifting, accidents, injuries, or unusual behavior.
• Use of personal protective devices as instructed (i.e. oven mitts).
• Follow all food safety and sanitation procedures (handwashing, glove use, temperature logs, product handling etc.).