Deli Associate

Position Summary A Deli Associate is responsible for providing exceptional customer service at the deli counter, preparing a variety of deli and hot-line items, and ensuring the department is clean, well-stocked, and visually appealing. This role requires precision when using slicing equipment, a sharp eye for food safety, and a friendly attitude to assist customers with their selections.

Key Responsibilities

• Welcome customers warmly, take orders accurately, answer questions about the menu, and handle cash/digital transactions efficiently using the POS system
• Slice, weigh, wrap, and price deli meats and cheeses to customer specifications. Prepare hot and cold deli items, sandwiches, and party platters
• Prepare and serve a variety of hot-line and grab-and-go items (sandwiches, wraps, salads, build-your-bowl, pizzas) according to established recipes and presentation standards
• Maintain a clean and sanitized workspace. Clean and sanitize slicers, scales, counters, and utensils regularly throughout the shift. Adhere to all local health department regulations regarding food handling and temperature control
• Ensure the deli display cases are fully stocked, beautifully organized, and properly rotated using the FIFO (First In, First Out) method
• Safely operate ovens, slicers, panini presses, knives, and other kitchen equipment
• Monitor product freshness, discard expired items according to store policy, and log waste accurately. Complete opening and closing duties and checklists
• Allergen Awareness: Know deli and hot-line ingredients and common allergens, prevent cross-contact when slicing and preparing shared items, and accurately communicate allergen and ingredient information to customers
• Cross-Functional Support: Support the hot line and assist prep/production and the cafe during peak periods or as directed by the Kitchen & Production Lead

Requirements Qualifications

• Deli experience is preferred, but not required
• Basic knowledge of computers and POS system
• Basic understanding of food preparation, portion control, and food safety
• Detail oriented: strong focus on sanitation, portion control, and presentation
• Excellent communication and organizational skills
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
• High school diploma or equivalent required
• Must be Food Handler Certified or be able to acquire one.

Physical Requirements

• Ability to stand and walk for extended periods of time; bend, and be able to lift up to 40 lbs
• Comfortable working in varying temperature environments (coolers, freezers, kitchens)

Benefits

• Medical, Dental, Vision, Life Insurance/AD&D, Short-Term Disability, and Long-Term Disability coverage available through employee and employer contributions
• 401(k) and Roth 401(k) retirement plans with company participation (if applicable)
• Additional voluntary benefits available

Compensation

• Hourly Rate: $17.00 - $18.00