Deli Manager

Job Title: Isaly’s Deli Department Manager

Location: Pittsburgh, PA

Position Type: Full-Time

Reports To: General Manager

About Isaly’s: A Century of Hometown Flavor & TraditionFor over a century, Isaly’s has been more than just a deli brand—it’s a cherished household tradition, a regional institution, and a symbol of comfort food done right. From our humble beginnings in Ohio and Pennsylvania to becoming a legendary staple across dinner tables, Isaly’s is famous for one simple promise: unbeatable quality, warm neighborhood hospitality, and authentic taste.
Whether it’s our world-famous, razor-thin Chipped Chopped Ham, our premium handcrafted deli meats and cheeses, or the nostalgic charm of our iconic Klondike heritage, Isaly’s holds a special place in the hearts (and appetites!) of generations. As our Deli Manager, you won't just be running a department—you will be the guardian of a beloved culinary legacy, serving up hometown pride with every single slice!
Job SummaryWe are looking for a passionate, dynamic, and community-minded Isaly’s Deli Manager to lead our department into its next chapter of success. In this high-visibility role, you will champion the Isaly’s standard of service, master the classic craft of deli preparation, and build a welcoming atmosphere where customers feel like family.
If you love food, thrive in a fast-paced retail leadership role, and want to represent a brand people truly adore, this is your opportunity to shine!

Key Responsibilities & Duties1. Brand Stewardship & Customer Delight

• Keep the Tradition Alive: Deliver warm, authentic, "neighborhood deli" service that builds lifelong customer loyalty and honors the historic Isaly’s name.
• Master the "Chipped" Craft: Train and perfect the art of slicing Isaly’s legendary Chipped Chopped Ham—ensuring it is shaved paper-thin, fluffy, and piled high just the way fans have loved it for decades!
• Showcase Excellence: Create mouthwatering, immaculate counter displays featuring our full lineup of premium meats, cheeses, prepared salads, and specialty deli items.

2. Team Leadership & Culture

• Build a Winning Team: Recruit, onboard, and inspire deli associates who share a passion for quality food and top-tier hospitality.
• Train for Perfection: Coach associates on slicing precision, food safety, equipment operation, upselling techniques, and stellar customer care.
• Lead by Example: Maintain high energy on the floor during peak hours, fostering a collaborative, positive, and fun team environment.

3. Department Operations & Financial Management

• Optimize Inventory & Freshness: Manage ordering, stock rotation (FIFO), and inventory counts to guarantee peak freshness while minimizing shrink and waste.
• Drive Sales & Profitability: Set department goals, monitor sales trends, manage labor budgets, and cross-promote Isaly’s products with seasonal specials.
• Vendor & Receiving Excellence: Oversee receiving routines to verify the weight, temperature, and quality of incoming shipments.

4. Food Safety, Health & Sanitation

• Uncompromised Standards: Enforce strict compliance with local health department regulations, ServSafe guidelines, and company cleanliness standards.
• Sanitation Protocols: Keep all commercial slicers, scales, prep tables, display cases, and walk-in coolers spotless and sanitized throughout the day.
• Safety Logs: Maintain accurate daily logs for hold temperatures, expiration dates, and equipment maintenance.

What We’re Looking For

• Experience: 2–3+ years of retail deli, butcher shop, or culinary experience, with at least 1 year in a supervisory or leadership role.
• Passion for Heritage: A genuine love for customer service, food quality, and the historic charm of the Isaly’s brand.
• Certifications: Valid ServSafe Food Protection Manager certification (or willingness to obtain upon hire).
• Skills & Abilities:
• Master-level comfort with commercial deli slicers, scales, wrapping equipment, and POS/inventory systems.
• Strong business acumen: comfortable managing food costs, waste tracking, and scheduling.
• Outgoing personality with exceptional communication and team-building skills.

Physical Demands & Working Conditions

• Ability to stand, walk, and stay active on your feet for up to 8–10 hours per shift.
• Ability to lift, bend, and maneuver items up to 50 lbs (boxes of meat, bulk cheese blocks, containers).
• Hand-eye coordination and manual dexterity required for continuous slicing, weighing, and packaging.
• Comfort working in varied temperatures, including refrigerated prep areas and walk-in coolers.
• Flexibility to work peak retail hours, including mornings, evenings, weekends, and holiday rushes.

Perks & Benefits

• Competitive salary / hourly wage with opportunities for performance bonuses.
• Comprehensive Health, Dental, and Vision coverage options.
• Paid Time Off (PTO) and paid holidays.
• Free Ice Cream!
• Proudly leading a brand that customers love and ask for by name!

Pay: $24.48 - $29.48 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Work Location: In person