Deliverability Operator

We are a group of two companies:

New adVentures is a digital media company specialized in the creation and distribution of information and entertainment content worldwide. In Portugal, people know us better for the site 'Noticias ao Minuto'.

INBOX Agency is a digital marketing company with more than 10 years of experience in the email marketing field.

A team of campaign managers, designers, developers and deliverability experts work daily focused in one objective: Deliver our clients email marketing campaigns in the INBOX of people all over the world.

To support our growth, we are seeking for a talented Deliverability Operator to join our team, reporting directly to the Deliverability Manager and assuming the responsibility of monitoring the deliverability of the daily emailings in specific databases.

About the role

Deliverability is where email marketing is won or lost. You’ll be on the front line: configuring the technical settings behind each send, watching reputation and inbox placement in real time, and acting fast to keep delivery rates high.

What you’ll do

• Configure the technical variables behind each emailing;

• Monitor and optimise core deliverability KPIs — inbox placement rate, delivery rate, bounce rate and spam complaint rate;

• Protect domain and IP reputation, and resolve ISP blocks and blocklist incidents;

• Identify deliverability issues and take corrective action to keep emails out of the spam folder;

• Keep clear records and report on delivery performance.

What you’ll bring

Essential

• A degree or professional course in Systems Administration, IT or a related technical field — or at least 2 years’ proven experience in the area;

• Working knowledge of Windows and/or Linux;

• Solid English, written and spoken (B2 level or above);

• Basic understanding of HTML to identify common email coding and design issues;

• Comfortable monitoring and acting on deliverability KPIs — inbox placement rate, delivery rate, bounce rate, spam complaint rate and IP/domain reputation;

• Strong organisational skills, with the ability to set, communicate and manage priorities;

• A collaborative, team-first mindset.

Nice to have

• Familiarity with email authentication and reputation concepts (SPF, DKIM, DMARC, blocklists, inbox placement);

• A genuine interest in data monitoring and troubleshooting.

What we offer

• The chance to work in a distinctive, specialised IT field;

• Exposure to databases from all around the world (Australia, Europe and Brazil);

• A hybrid working model (office / remote);

• A flexible full-time schedule, Monday to Friday;

• A salary package aligned with your professional experience;

• A permanent employment contract;

• Private health insurance.

 Be part of this team — be the first to deliver.