Delivery & Account Representative

Delivery & Service Representative

Buddy's Home Furnishings is a locally owned and operated franchise, independently run by a Central Florida family business. We serve families throughout our communities with quality furniture, appliances, and electronics through flexible rent-to-own agreements.

We are looking for a dependable, motivated, and customer-focused Delivery & Service Representative to join our team.

This is a hands-on position with a lot of variety. Our Delivery & Service Representatives work directly with customers in their homes, in the store, and throughout the community. You'll spend your day delivering and installing merchandise, helping customers, working on the showroom floor, and supporting the store team wherever needed.

What You'll Do

• Deliver, install, service, and pick up furniture, appliances, and electronics at customer homes
• Safely load, secure, transport, and unload merchandise
• Set up merchandise and demonstrate basic operation to customers
• Operate company vehicles safely and maintain required documentation
• Build relationships with customers and provide excellent customer service
• Handle inbound and outbound customer-service calls
• Process customer payments and maintain accurate records
• Assist customers and the sales team on the showroom floor
• Help maintain an organized, professional, and welcoming showroom
• Assist with merchandise displays, warehouse organization, and inventory
• Support sales and marketing efforts in the store and out in the community
• Work closely with the General Manager and other team members to meet store goals
• Assist with other day-to-day store operations as needed

What We're Looking For

You do not need to come from the rent-to-own industry. We are looking for someone who enjoys working with people, is comfortable with physical work, can work independently in the field, and is willing to jump in wherever the team needs help.

Successful candidates are typically:

• Friendly and confident communicating with customers
• Dependable with reliable attendance
• Comfortable working both in the store and in the field
• Comfortable entering customers' homes and providing professional in-home service
• Able to work independently and make good decisions while away from the store
• Comfortable communicating with customers in person and over the phone
• Organized and able to manage multiple responsibilities
• Willing to help wherever needed as part of a store team
• Comfortable with basic computers and technology
• Able to perform basic math and explain rental agreement information to customers
• Available to work assigned shifts, including Saturdays
• Bilingual Spanish/English preferred

About the Role

This is not just a delivery-driver position. Delivery & Service Representatives are active participants in the entire operation of the store.

Some days will be focused heavily on deliveries and installations; others may include pickups, service calls, helping customers on the sales floor, assisting with merchandise, making customer calls, participating in community marketing, or helping the team solve whatever comes up that day.

This is also a great entry point for someone interested in growing with the company. We believe in developing our people and promoting from within, with opportunities to learn sales, account management, and store operations.

Driver Requirements

• Must be 21 years of age or older due to company vehicle insurance requirements
• Valid Florida driver's license and acceptable driving record
• Must meet company vehicle insurability requirements
• No DUI, DWI, or major moving violations within the past 3 years
• Must currently hold or be able to obtain a DOT Medical Certificate within 3 months of hire
• Ability to safely operate company vehicles during daytime and nighttime hours

Working Conditions & Physical Requirements

This is a physically demanding, active position that includes work both indoors and outdoors. Team members regularly work in customers' homes and in varying weather and environmental conditions while delivering and moving merchandise.

The position requires the ability to:

• Regularly stand, walk, sit, bend, stoop, kneel, squat, reach, push, pull, grab, and twist
• Lift and carry up to 70 pounds unassisted
• Move merchandise weighing up to 300 pounds with assistance and/or appropriate moving equipment
• Safely use dollies, hand trucks, straps, and other material-handling equipment
• Carry and maneuver furniture, appliances, and electronics through doorways and confined spaces
• Climb multiple flights of stairs while moving merchandise
• Enter and exit company vehicles repeatedly throughout the workday
• Drive for extended periods during daytime and nighttime hours
• Perform work indoors and outdoors in varying temperatures, weather, and environmental conditions
• Perform the physical requirements of the position throughout the workday, with or without reasonable accommodation

Additional Requirements

• Professional appearance and reliable attendance
• Ability to perform regular local field work
• Some overtime may be required as business needs evolve
• Drug-free workplace — pre-employment drug screening required
• Background check, including driving history, required
• TPGBHF dba Buddy's Home Furnishings is an Equal Opportunity Employer

If you enjoy working with people, staying active, and being part of a team where every day is a little different, we'd like to hear from you.

Pay: $17.00 - $19.00 per hour

Benefits:

• Dental insurance
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• Do you have a valid driver's license with no DUI, DWI, or major moving violations in the past 3 years
• Have you worked in delivery, moving, or a physical customer-facing role before?
• Are you able to regularly lift and move items up to 100 lbs?
• Do you currently hold a valid DOT Medical Examiner's Certificate (medical card)?

Ability to Commute:

• Winter Haven, FL 33880 (Required)

Work Location: In person