Delivery Assurance Analyst

About the role

The Delivery Assurance Analyst is responsible for improving business operations by standardizing and streamlining current processes. You will implement new workflows and modern technologies in close partnership with various Operations units. This role focuses on maximizing efficiency, maintaining quality systems, and driving a continuous improvement culture.

Key responsibilities

• Evaluate production floor systems, programs, and project management setups through process auditing to identify alternative courses of action
• Document current-state business processes—including process maps, business rules, and risk controls—to design optimized future-state workflows
• Review and analyze corrective actions, preventive measures, and audit findings to ensure strict compliance with internal policies and QMS/ISO standards

About you

• Graduate of a 4- or 5-year course (preferably Business or Engineering)
• 2–3 years of experience in a similar capacity, ideally within the BPO industry
• Strong background in Business Process Reengineering, Quality Management Systems (QMS), Six Sigma methodologies, and Root Cause Analysis (RCA)
• Proficiency in MS Office applications (Word, Excel, PowerPoint)
• Experience creating standard process documentation like BPMN workflows